Job Posting
Regional District of Central Kootenay

Creston, BC

CUSTOMER SERVICE Under the general supervision of the Facility Manager and/or designate the Customer Service Representative (CSR3) is
REPRESENTATIVE 3 (CSR3) responsible for the leadership of the Customer Service Team

of the Community Complex. The CSR3 will provide direction,
supervision, and training of the CSR staff to enable them to

Full–Time, Term provide excellent customer service, provide up to date
information to customers and provide effective cash

The RDCK is an Equal Opportunity Employer. handling.

The Regional District of Central Kootenay is currently Duties include administering booking contracts, clerical

accepting applications for a 5 month fill time term duties, record keeping and document preparation, receiving

position of Customer Service Representative 3. and reconciling cash, customer service and CDCC Recreation
Software champion. The employee must exercise care in
routine dealings with other employees and provide
assistance to customers using the facilities.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:  Demonstrated commitment to the values of the RDCK: Health and Safety, Accountability, Integrity, 
Two years supervisory experience Respect 

Demonstrated ability to provide leadership, supervision 
Five years related experience in a fast paced customer and training

service environment 
A positive, highly motivated leader 

Experience handling and reconciling cash and other pay-

ments 

Training and experience in a computerized work MORE INFORMATION & HOW TO APPLY:
environment. High level of knowledge and experience
POS, MS Office (Excel, Word and Outlook) and other This is a temporary full-time position working 35 hours per
office equipment. Experience in Recreation Software week till the end of October, 2023. The successful candidate
may be considered an asset

must be available to work a varied work schedule that in-
 Experience or knowledge relating to Recreation facilities

cludes day, weekend, and/or evening shifts. This is a union 
Capable of handling frequent interruptions and con-

stant inquiries including occasional upset customers. position and the current rate of pay is $28.90/hr, plus an
Ability to handle a number of tasks at one time additional 15% in lieu of benefits as per the collective agree-

 Ability to handle a wide range of administrative and
customer service activities in areas such as office admin- ment, CUPE Local 748.

istration, data entry, customer service, and accounting
This posting along with a detailed job description can be 

Ability to maintain reports, records and central filing
system found on our website at www.rdck/jobs. 

Superior customer service and communication skills To apply please complete our online form which can be
(verbal and written)

found here: Employment Application. 
Skill and ability to deal courteously and effectively with

the public, using tact and good judgment Applications in the form of a resume & cover letter detailing 
Demonstrated ability to problem solve and perform qualifications & experience relevant to the position will be

tasks of some complexity under minimal direction but
within a consultative teamwork approach accepted until 9:00am on Tuesday, May 30, 2023.