Sonovision Canada and Sonovision USA are industry-leading technical publications and engineering documentation management firms for the Aerospace and Defense industry. We are looking for dynamic individuals to join our team of talented and passionate people! Here at Sonovision, we pride ourselves on providing our clients with great management, flexibility, and satisfaction. In return, you get to join a challenging, rewarding, and respectful team where your contributions are rewarded.

Job Description

As a Customer Service Representative with Sonovision Canada, you will join an energetic team, passionate about the work they do. As part of the team, you will be expected to WOW our customers everyday.

Typical Duties

In this role, you will;

• Manage customer accounts,
• Respond to customer inquiries by phone, fax, e-mail, and occasionally in person,
• Update and ensure customer database integrity,
• Action customer technical publication orders,
• Coordinate the accurate and timely distribution of technical publications to customers,
• Be responsible for accurate and on-time customer invoicing
• Contribute to a continuous improvement culture by developing and implementing enhancements based on lean manufacturing concepts.
• Other duties as assigned
  

Required Skills & Experience

• A College degree in Administration or equivalent or 2 to 5 years of relevant experience,
• Proven front-line Customer Service experience,
• Excellent interpersonal and communication skills (verbal & written),
• Able to maintain solid relationships with external vendors and ensure work is completed according to company schedules and standards,
• Strong PC skills and knowledge of MS Office applications, with emphasis on PowerPoint and Excel,
• Write and speak fluently in English (a requirement due to an international customer base),
• Experience with SAP, publishing, or distribution would be an asset.

The successful candidate must complete a background check, which will include previous employment reference checks, education verification, and a criminal history review. The successful candidate must be legally eligible to work in Canada.

Sonovision Canada is committed to diversity and employment equity in the workplace. Applicants can make their needs known to HR and accommodations are available on request for candidates taking part in all aspects of the selection process.