Customer Service Representative, Enrolment Services – Term Job at Red River College
RRC Polytech is a leader in applied
learning and innovation. Our talented
team of employees is passionate
about education, innovation and student
success. We offer competitive salaries,
extensive benefits and the opportunity
for personal and professional growth
in a rewarding career.
At RRC Polytech we are committed to
fostering an inclusive environment, where
all employees and students feel valued,
respected and supported. We aspire to
have a workforce that is representative of
the diversity within our communities, and
welcome applications from women,
Indigenous persons, racialized persons,
persons with disabilities, persons of all
sexual and gender identities and others
who may contribute to the further
diversification of ideas. All qualified
candidates are encouraged to apply;
however, Canadians and permanent
residents will be given priority.
If you require this information in an
alternate format, please contact
humanresources@rrc.ca.
RRC Polytech is committed to providing accessible employment, and ensuring that our recruitment, assessment and selection process is barrier free.
If a candidate requires accommodation during the hiring process, Human Resources Services will work with the individual to meet their needs.
We thank all applicants for their interest, but only those selected for an interview will be contacted. For more information and other employment
opportunities, visit rrc.ca/hr
Customer Service Representative (Term)
Enrolment Services
Applicants are to clearly demonstrate how they satisfy the selection criteria in their written
submissions and must identify the competition number they are applying for in the subject line of
the email.
This competition may be used to establish a 12 month eligibility list of qualified candidates for
future vacancies.
D U T I E S
The main responsibilities of the Customer Service Representative (CSR) is to provide prompt,
friendly, professional, and efficient customer service, both in-person, over the phone and via
email. Responsibilities include, but are not limited to: providing general information and
responding to inquiries from students, prospective students, staff and the general public to assist
them in meeting their career/educational goals; providing program, course, and award
information; accurately inputting data, calculating and processing financial transactions, producing
transcripts, confirmation of enrolments, generating T2202A receipts; screening for and producing
photo ID cards for students and staff; assisting students with online account related issues and
assisting with other administrative projects as required.
- Extensive experience delivering professional and efficient customer service
- Excellent interpersonal skills
- Excellent verbal and written communication skills to be able to interpret and respond to
- Basic financial accounting knowledge including cashier experience
- Experience processing program applications and course registrations
- Proficient with MS Office Suite including Outlook, Word, Excel
- Strong phone contact handling skills and active listening
- Ability to multitask, prioritize and manage time effectively
- Strong organizational skills to be able to keep up with various customer needs and conduct
- Experience building a respectful workplace culture that promotes diversity, learning and
continuous improvement
- Experience with student registration software
- Experience working in a post-secondary environment
- Certificate from a post-secondary institution
- Applicants must be legally entitled to work in Canada
- This position may be required to work evenings and/or weekends
- This position may be required to work overtime
- May be required to work at various RRC campuses
- This position may be required to work throughout the academic year including the summer
- Incumbent must provide a current and satisfactory Criminal Records Check
RRC Polytech campuses are located
on original lands of Anishinaabe, Cree,
Oji-Cree, Dakota, and Dene peoples,
and on the homeland of the Métis Nation.
C O M P E T I T I O N N U M B E R
2022-231
C L O S I N G D A T E
December 7, 2022
S A L A R Y
$39,453 - $53,997 per annum
P O S I T I O N L O C A T I O N
Notre Dame Campus
(Winnipeg, MB)
P O S I T I O N T Y P E
Full-Time, Term Position Available
Anticipated up to February 1, 2023
Possibility of an Extension
A P P L Y O N L I N E A T
rrc.ca/careers
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