The successful incumbent will have the relevant experience to recommend innovative technologies and effective solutions to address evolving infrastructure challenges, changing demands, and the ever-increasing threats of cyber security.

The Director will manage day-to-day systems, security, and infrastructure including managing a team of IT professionals. This is a hands-on role and is responsible for the overall health and maintenance of all IT infrastructure security operations with an additional focus on cyber security administration. This position will play a critical role in changing business needs, evolving customer expectations, operational process improvements, and cyber security risks.

Responsibilities

• Collaboration with ownership, executive team members and key decision-makers (General Managers) to develop the company’s technical vision and roadmap

• Develop, lead, and implement the IT Roadmap outlining the investments in infrastructure that will enable the Company’s strategic plans and deliver high-availability IT resources

• Recommends and implements appropriate security controls to protect the company’s information assets from unauthorized access and compromise/loss and to mitigate cyber-related risks including internal users and offboarded employees or associates

• Effectively monitor critical infrastructure systems through tools and systems to ensure data integrity with contingency and catastrophic recovery plans

• Full project lifecycle management including the implementation, deployment and operation of business information and technology solutions with an inclusive change management approach

• Develop IT policies, procedures and documentation to current best practices and ongoing maintenance

• Develop and manage the IT business plan, projects and maintenance budget

• Full IT operations support and leadership including third-party vendor relationships

• Lead, mentor and develop an outstanding IT team including identification of staffing and skillset needs and performance management

• Facilitate remote monitoring and management infrastructure implementation

• In-person dealership presence and knowledge of hardware and software systems throughout

• Benchmarks, analyzes, develops reports, and makes recommendations for the improvement and growth of the IT infrastructure and IT systems and produces regular performance metrics and dashboards

• Develop metrics and manage internal help desk performance to address bottlenecks to achieve exceptional uptime productivity and performance levels.

• Oversee virus removal and email spam management with the best tools and solutions

• Manages the deployment, monitoring, maintenance, development, upgrade, and support of all Infrastructure systems, including servers, operating systems, hardware, software, storage area networks and backup systems and manages replacement schedules

• Leads the design, procurement, installation, and maintenance of all IT infrastructure including servers, PC/laptops, network components and related configurations, telecommunications equipment, telephony, mobility, email, operations-related software, backup/recovery systems and license compliance with a focus on cyber security.

Successful Candidates Possess:

• A minimum of five years in a leadership role and ten years of a progressive track record in this discipline

• Relevant degree, post-secondary and/or certifications and designations in related fields

• Certification preferred: CISSP, CISM, CCNP Security

• Experience with Disaster Recovery, Business Continuity Planning, Incident Response Management

• In-depth knowledge of Microsoft Office 365 diagnosis, and troubleshooting

• Skilled in effective management solutions for all potential stakeholders

• Demonstrated project management skills

• Ability to accommodate the physical demands that may present in hardware and server spaces, lifting, pushing, pulling and stair climbing when required

• A valid driver’s license and reliable vehicle for localized travel primarily in GTA West.