Scope of the Position

The Director of Operations (DO) will oversee the operating businesses for all Nch’ḵaỷ Development Corporation. The Director of Operations is responsible for managing all hands-on operational aspects of the operating businesses (Marinas, Gas bars, RV Par/ Modular Homes, Lynwood Properties, and New Brighton Dock).

Reporting directly to the Executive Vice President Operations & HR and having latitude and autonomy to make decisions, the DO collaborates with the Senior Leadership Team to develop corporate and operational strategies and to facilitate these efforts across the operating businesses.

Through a respectful, constructive, and energetic style guided by corporate objectives, the DO provides the leadership, management, and vision necessary to ensure that the operating businesses have the proper operational controls and administrative and reporting procedures, people resources are in place to grow the operating businesses effectively s and to ensure financial strength and operational efficiency.

Position Status

This is a Permanent Full-time position.

A. Duties, Responsibilities, Authority, and Accountabilities

• Oversee all operating business activities.
• Work closely with the Senior Leadership team to establish and accomplish goals and to develop operations plans to further the successes of the operating businesses.
• Gather and analyze trends to assist in achieving the corporate strategy.
• Lead developing, communicating, and implementing effective operational growth and processes.
• Responsible for creating and maintaining the measurement and effectiveness of all operational processes.
• Provide timely, accurate and complete reports on the operating businesses.
• Foster, motivate and lead a high-performance culture within the operating businesses.
• Mentor direct reports to cultivate skills and increase awareness of the interconnections between each business unit and in the operations groups.
• Provide direction to business units that mirror the adopted mission and core values of the Nch’ḵaỷ.
• Remain knowledgeable of market and industry trends, competitors, and all aspects of Nch’ḵaỷ’s industries.
• Responsible for capital planning and expenditures.
• Establish training and short, and long-term goals for the operation’s teams.
• Represent the Corporation at various community activities and gatherings.
• Supervisory Responsibilities
• Hire and train members of the operating team.
• Directly manage members of the operations team, who collectively manage employees in all business locations/offices.
• Establish key performance indicators for the management of the operating group.
• Manage performance and ensure that staff operate according to NDC’s policies and applicable legislation.
• Direct and delegate work and assist with the establishment of priorities.
• Motivate and reward staff.

B. Other

• Perform other duties as required.

C. Reporting Responsibilities and Authorities from Supervisor

• Executive Vice President Operations & HR

D. Knowledge, Skills, and Experience

• Managing People: Includes staff planning, decision-making, facilitating and process improvement; takes responsibility for employees' activities; makes themselves available to staff; provides regular performance feedback; develops employees' skills and encourages growth; fosters quality focus in others; improves processes, products and services; continually works to improve people management skills.
• Visionary Leadership: displays passion and optimism; inspires respect and trust; mobilizes, others to fulfill NDC’s vision; provides vision and inspiration to peers and direct reports.
• Motivation: sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Change Management: develops workable implementation plans; communicates changes effectively, builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
• Delegation: delegates work assignments; matches the responsibility to the person/team; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
• Analytical: synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data, designs workflows and procedures.
• Judgment: displays willingness to make decisions; exhibits sound and accurate judgment. supports and explains reasoning for decisions; includes appropriate people in decision- making process; makes timely decisions.
• Planning/Organizing: prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Technical Skills: assesses own strengths and weaknesses; pursues training and professional development opportunities; strives to continuously build knowledge and skills; shares expertise with others; superior financial management and human resource management skills.
• Teamwork: balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Quality Management: looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Innovation: displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
• Adaptability: adapts to changes in the work environment; manages competing demands, changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Strategic Thinking: develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Oral Communication: Speak clearly and persuasively in positive or negative situations; listens and get clarification; respond well to questions; demonstrate group presentation skills; actively participate in meetings.
• Written Communication: Writes clearly and informatively; edits work for spelling/grammar; varies writings style to meet needs of the audience; presents numerical data effectively.
• Community Relations: Experience working in a multi-cultural, diverse environment demonstrating cultural awareness and sensitivity; ability to speak and/or understand the Squamish language an asset.

If you are looking for a dynamic work environment, competitive employment conditions and an opportunity to test your abilities, we invite you to blend your talent with our incredible team. We are open to receiving applications from qualified candidates even if they don't completely match the required qualifications; we look for people interested and willing to commit to Nch'kaý to learn and develop in this role.

We're committed to an equitable team member experience, opportunity, pay and support for every employee regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique.

Thank you in advance to those that apply. We appreciate your interest. Only the most suitable will be contacted for an interview.

Job Type: Full-time

Salary: $96,946.00-$105,861.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Ability to commute/relocate:

• North Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• management: 10 years (required)

Work Location: One location

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