LOCATION: Richmond, BC

THE BRAND:

We are Vancouver-designed, North American made, and globally inspired. Our belief in slowing down the fashion cycle led us to make clothing on demand and with a clear purpose – to delight our #smashtessfam. Our best-selling Romper fabric is a sustainable rayon from bamboo and cotton blend, and although it costs more for us to use it, it’s proven to stand the test of time and retain its shape and softness when treated well. We produce in our own backyard under our watchful eyes to ensure that our clothing is made in the very best working conditions by skilled and talented seamsters.

Smash + Tess was founded by a mother-daughter-bestie trio, dedicated to creating “everywear” to take you from the sheets to the streets… and beyond! Disrupting the fashion industry with chic and cozy clothing, Smash + Tess has a cult-like following from celebrities, influencers, and everyday women, because aside from our seriously cute designs, we’ve created a community that celebrates comfortability and style! We exist to make our customers lives easy- because life can be complicated and life can be hard… but deciding what to wear doesn’t need to be!

WORKING AT SMASH + TESS:

We love Mondays! Some things you should know about what it’s like to be on the Smash + Tess rocket ship:

• We are a team of collaborative, creative, authentic, and highly effective people. Together we are launching the #romperrevolution!
• We get big things done at an extraordinary pace, while making space for joy, friendship, and fun.

• The entrepreneurial spirit is alive and kicking at Smash + Tess - we move forward boldly. We believe in giving people a big job that they love, and empowering them to lead and own the area they’re responsible for.
• We thrive in a working culture where collaboration is queen. It’s important to us that each team member’s voice is heard and valued. We solve problems creatively as a team, and celebrate each other’s impact.

ROLE OVERVIEW:

The Distribution Centre Manager is responsible for ensuring our Richmond warehouse is run as effectively and efficiently as possible. Reporting directly to our CEO, this role ensures that: inventory is received accurately from our production houses, the warehouse is organized in an optimal way, and we are efficiently and accurately fulfilling orders for ecommerce, wholesale, and any additional internal requests.

SUPERVISORY RESPONSIBILITIES:

This role oversees a team of full-time and part-time warehouse associates and team leads.

KEY RESPONSIBILITIES:

This role:

+ sets weekly and monthly targets based on incoming deliveries and expected order volume

+ oversees order fulfillment, including the management of ShipStation and Xorosoft, for ecommerce, wholesale, brand, and the associated returns within each channel

+ conducts monthly inventory counts, at a minimum, and works with cross-functional partners to ensure inventory accuracy

+ communicates openly and in a timely fashion regarding any issues involving inventory, staff, or facilities

+ plans and organizes product moves and organization within the warehouse to ensure optimal pick paths and storage

+ proactively orders supplies, equipment, and value-add marketing materials needed for order fulfillment or warehouse operations

+ liaise with production team to determine optimal product delivery schedule

+ hires, trains, and ensures the ongoing development of all warehouse associates and team leads

+ ensures all working environments within the warehouse are compliant with WorkSafeBC and the Provincial Healthy Authority guidelines

+ is responsible for creating and approving the shift schedule in a way that optimizes headcount spend and keeps order processing time within SLA

+ reviews and approves payroll for DC associates and team leads

+ takes the lead on continuous improvement projects within the distribution centre

+ manages the Team Leads to ensure consistent operations and practices are being maintained across different shift times / working pods

+ opens and closes the warehouse

QUALIFICATIONS:

Our ideal candidate has:

+ 2-3 years of leadership experience within a warehouse environment

+ proficiency in Microsoft Office, ShipStation, and/or Xorosoft

+ strong communication skills, both verbally and in writing

+ a professional demeanor and excellent problem-solving skills combined with a strong customer experience orientation

+ the ability to multi-task and manage multiple projects within an ambitious and fast-paced environment

+ the desire and capacity to motivate and manage a growing team

+ the ability to lift 30-50 lbs

__________________________________________________________________________________

If this role is calling your name, we look forward to hearing from you!

Smash + Tess warmly welcomes applications from people of all backgrounds and groups. We are committed to a culture of creative collaboration that celebrates and uplifts diverse perspectives and voices.

Smash + Tess was founded in a region south of the Fraser River which overlaps with the unceded, traditional, and ancestral lands of the Kwantlen, Musqueam, Katzie, Semiahmoo, Tsawwassen, Qayqayt and Kwikwetlem peoples. We acknowledge and express deep gratitude to these peoples, on whose territory Smash + Tess operates, benefits, and flourishes.