The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our national Human Resources team aspires to enable a culture where our company and its employees excel. We think innovatively and strategically to solve business problems and strive for operational efficiency and simplicity in the employee experience with HR. We take a proactive approach to preparing for the future by creating agile and flexible programs to remain competitive in attracting and retaining top talent.

As the Employee Experience Representative you will be the first point of contact in establishing and maintaining a positive Human Resources (HR) experience for employees in the organization. You will utilize knowledge of HR guidelines, payroll and company best practices to provide efficient and responsive client service through online requests, e-mail and phone communication. You will be responsible for the timely and accurate processing of all employee life cycle changes within the Human Resources Information System (HRIS) using attention to detail and accuracy.

How you will create impact:

• Providing customer service in a timely manner through assisting all levels of the organization with their payroll and HR related needs and inquiries regarding programs, guidelines and processes.

• Advising and coaching business partners on required actions to best meet their needs including procedural, technical, and navigational support and ensuring processes and operational workflows are aligned and consistently applied.

• Preparing and processing employee life cycle change requests, staff payroll and maintaining the HRIS with a high degree of accuracy and in accordance with defined payroll cut-offs.

• Auditing and documenting detailed information in the incident management databases and ensure appropriate information and approvals have been received prior to processing.

• Completing administrative team responsibilities including the review and distribution of mail, filing of documents and completion of control reports.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.

• You leverage critical thinking skills to identify problems and proactively propose solutions.

• Your strong communication skills allow you to clearly convey messages.

• You’re an effective team player who shares knowledge to support your peers.

To join our team:

• You have 1-2 years of experience in the Human Resources or Payroll Operations field.

• You have a post-secondary education in Business Administration or a related discipline.

• Having or working towards the Certified Human Resources Professional (CHRP) or Payroll Compliance Practitioner (PCP) designation is an asset.

• You have experience with HRIS or Payroll software, and experience in a fast-paced service or call centre environment.

• You have working knowledge of national employment legislation, HR and Payroll practices.

What you need to know:

• This role operates in a contact centre environment where a high level of audio and visual concentration is required for extended periods of time.

• Rotational shifts outside of standard business hours, Monday through Friday.

• Extended work hours, including evenings and weekends, may be required.

• Strict confidentiality with respect to employee’s employment records and other personal information.

• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.

• Flexible work options to support personal and family needs.

• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

• Volunteer opportunities to give back to your community.