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We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place

Key Responsibilities

• Assist Renewals team in their deal cycle, supporting quotes and answering queries related to deal structure as required through Deal Support Requests and Pricing Teams
• Partner across Sales and Success and Deliverability Organization to support Customer Requests
• Identify gaps and work cross functionally to support operational and field needs
• Respond to process & policy questions and optimally communicate requirements
• Participate in new process development and process improvement projects as well as other ad hoc projects
• Support special projects as decided by the business
• Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues or in making recommendations
• Challenge legacy policies and procedures that complicate quotes and orders, and formulate creative solutions or work-arounds based on that analysis.
• Share best practices with and provide cross training for peers and team members to enhance the quality and efficiency of support and contribute to the knowledge base.
• Establish strong relationships with Renewal Managers, Sales Operations, Legal, Revenue Recognition, Pricing, and other internal resources as appropriate.
• Establish Monthly Cadence for top Renewals across TAM, Success & Renewal Leadership.
  

Required Skills/Experience

• Strong research and problem-solving abilities
• Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
• Ability to excel in a complex, fast paced environment, delivering accuracy while managing deadlines.
• Ability to understand broader business and balance multiple projects and tasks
• Able to use Microsoft suite effectively, particularly Excel
• Prior experience in similar job and Salesforce.com application experience a plus
• Ability to work independently
• Program Management Support or Creation

• LI-Y

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