Job Description Summary

In this role, the Field Service Representative (FSR) will be responsible for driving customer satisfaction through Service Excellence and meeting the daily service repair needs of Diagnostic Imaging and Clinical equipment.

Based out of Windsor, Ontario, this role will service hospital and clinic sites within the Erie St. Clair region, plus supporting hospitals / clinics throughout Southwest Ontario. Candidate must reside in the city of Windsor or a surrounding municipality.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

RESPONSIBILITIES

• Perform timely and accurate preventative maintenance, installations, and troubleshooting on medical equipment within a hospital or healthcare system to ensure optimal delivery of healthcare services to patients.

• Completion of all required documentation to meet customer, business, and audit requirements.

• Provide technical support outside of normal business hours and be available for call if required.

• Manage repair parts cycle times to business targets

• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.

• Maintain tools and test equipment properly and ensuring they are calibrated

• Meet Quality Management System and Environment Health and Safety requirements

• Utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis the aid effective problem solving.

• Participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue growth programs.

• Integrate into the hospital culture and work in conjunction with existing hospital resources to optimize the service delivery process for equipment covered under our Maintenance Service and Strategic Alliance Agreements.

• Provide full and timely communication with customer, field, and account management teams to ensure efficient service delivery.

QUALIFICATIONS

• Technical Diploma or Degree in Electronics or Biomedical Engineering or equivalent experience or training.

• Minimum of two years post graduate experience in field service.

• Demonstrated technical and troubleshooting skills

• Experience responding effectively to customer concerns

• Must have a valid Canadian driver's license.

DESIRED

• Experience servicing GE Healthcare equipment or multi-vendor experience.

• Previous Diagnostic Imaging service experience in multiple modalities.

• Previous experience in Life Support Systems and or Biomedical Equipment service

• Networking skills and qualifications e.g. CCNA.

It is a condition of hire that any new employee or contract worker providing products or services to a GE Healthcare customer facility is fully vaccinated and can provide proof of COVID-19 vaccination. All offers of employment are conditional upon the satisfaction of this requirement. “Fully vaccinated” means that any such person must have received two doses of a COVID-19 vaccination approved by Health Canada.

Additional Information