Front Desk Agent Job at Hampton by Hilton

Hampton by Hilton London, ON

REQUIREMENTS:

  • Available weekends, holidays, days, afternoons and overnights including shifts that may end at 3am (reliable transportation is required)
  • Must be available for all shifts (4-12 hours long) that may not correspond with the bus schedule as our front desk is operational 24 hours a day
  • Ability to stand for an entire shift
  • Must have good typing skills and be good with computers
  • We accommodate all aged sport teams so must be comfortable dealing with large groups and many children. Must be able to enforce quiet time policy.

FULL TRAINING PROVIDED

Responsibilities and Duties

  • Operating multi-line switchboard
  • Assisting guests with any questions or concerns they may have. Must have good problem resolution skills to ensure guest satisfaction.
  • Completing check-in & check-outs
  • Enforcing the rules and dealing with noise complaints
  • Handling cash/ debit & credit card transactions
  • During downtime moping, sweeping, folding laundry, cleaning the lobby etc.
  • Hallway checks every 30 min. on weekends. Any guests causing a disturbance must be given a warning by the front desk agent.
  • Working alone in a fast paced environment
  • Help with breakfast setup
  • Quickly assist guests with requests such as extra towels, noise complaints, tv issues, directions, restaurant recommendations, spill in elevator.
  • Being able to easily navigate a computer and able to retain information about our system
  • Working alone the majority of the time

Pay: $16 per hour

Hours per week: 20-44

WEEKENDS/HOLIDAYS REQUIRED

Job Types: Part-time, Permanent
Part-time hours: 22-40 per week

Salary: From $16.00 per hour

Benefits:

  • Dental care
  • On-site parking
  • Store discount
  • Vision care

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Evenings
  • Evening shift
  • Every Weekend
  • Holidays
  • Morning shift
  • Night shift

Shift availability:

  • Overnight Shift (required)
  • Night Shift (required)
  • Day Shift (preferred)

Expected start date: 2022-09-12




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