Front Desk Agent Job at Holiday Inn Express & Suites - Airport Dieppe
Holiday Inn Express & Suites in Dieppe is looking for a Front Desk/Guest Service Agent to join their team!
As a Front Desk Agent, you will:
- Provide excellent guest service to all hotel guests
- Participate in prompt and courteous handling of all guests as necessary, including, but not limited to check-in/check-out, telephone and personal inquiries, luggage and vehicle handling; and travel information to both internal and external guests
- Perform according to policies, procedures, quality standards, and services established by the management team for the satisfactions of guests
- Be willing to work shifts: days, nights, weekends, holidays, and as needed
- Take a calm professional approach at all times
- Verify the balance of all cash floats, credit and debit charges for the hotel
- Ensure room security by maintaining effective key control and confidentiality
- Motivate self and associates by displaying excellence in customer service
- Efficiently and effectively delivers customer services
- Address guest concerns in a positive and helpful manner and take a prompt, corrective action where necessary
- Maintain a high level of integrity by respecting the privacy of our guests and co-workers
The ideal candidate must have:
- Excellent inter-personal and communication skills
- An understanding of the front desk function in a hotel, with a working knowledge of reservation systems
- Basic accounting knowledge
- Excellent computer skills
- Excellent typing skills – this requires 35 words / minute
- The ability to speak in both French and English languages is a strong asset
- Exceptional organizational and analytical abilities
- Courteous telephone manners
- The ability to work effectively in a fast paced environment with minimal supervision
Candidates MUST be legally entitled to work in Canada.
Thank you for your application, however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent, Part-time
Part-time hours: 20-40 per week
Salary: From $14.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evenings
- Morning shift
Ability to commute/relocate:
- Dieppe, NB: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: One location
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