What will it be like to work for Oakes Hotel

To improve the guest experience and satisfaction for the Hotel. To take charge of the guest experience, overall hospitality training; front desk operations; upsell revenue. To be the acting manager on duty, responsible for the Hotel operation on your shift

What will I be doing?

Improve the guest experience and satisfaction for the Hotel. To take charge of the guest experience, overall hospitality training; front desk operations; upsell revenue. To be the acting manager on duty, responsible for the Hotel operation on your shift.

What are we looking for?

Front Office Supervisor

Showcase your strengths as Guest Service Supervisor, where you will lead, train and recognize your team in support of exceptional guest service! Assist the management team to make The Oakes hotel known for its impeccable customer service standards.

Experience

· Knowledge of Hotel Operations, with Front Desk experience

· Solid Guest service experience

Skills

· Superb interpersonal and communication skills

· Effective problem-solving ability

· Friendly and professional

· Teamwork orientated

· Strong organizational abilities

· Attention to detail

· to be responsible for the hotel operation on your shift, focusing attention on the front desk and bell services, and all front of house activities

· to block and assign rooms, as appropriate and be responsible for cash control and cash balancing

· Provides the guest with flawless, proactive and sincere service from an engaged and empowered workforce committed to creating a memorable experience. Is accessible to guests, and engaging, basing themselves in the lobby area.

· Contributing to a positive hotel culture and success of ongoing S.O.P.’s training

· Monitors effective goals and measurements for the Front Desk, exceeding expectations of (colleagues, owners, guests and management)

· Manage online and phone reservations

· to develop and implement guest service procedures and training manuals and provide hospitality training and improve the hospitality culture and overall staff professionalism

· to assist in managing the cyber reputation of the hotel

· a hands-on position, base yourself in the lobby and lead by example, assisting the front desk team and handling guest concerns and engaging guests to enhance their stay

· to develop and implement an upsell protocol to improve room revenue and restaurant revenue, and track its effectiveness

· Oversee the housekeeping and maintenance activities on your shift

· Provide analysis and reports

· Upsell additional facilities and services, when appropriate

· Handle special projects and any tasks as assigned

Requirements
· Extensive knowledge of ONQ is required
· Supervisory experience required

· Must be able to able all shifts including weekends and holidays

· Required to provide a certificate proving completion of the Health and Safety Awareness Training for Workers (e-course provided by the Ministry of Labour)

Job Type: Full-time

Benefits:

• Dental care
• Discounted or free food
• On-site parking
• RRSP match
• Store discount
• Vision care

Schedule:

• Day shift
• Evenings
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Front Desk Supervision: 1 year (preferred)

Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.