• Social Service Worker Diploma or equivalent with relevant practicum experience.
• Minimum of one (1) year experience in providing settlement counselling.
  • This includes: Assisting clients in identifying long and short-term goals and developing settlement plans for initial or post settlement needs.
  • Conducting needs assessments, to address any of the following issues:
    • Immigration (PR expiry, work permit), basic needs (food, shelter, banking), employment, Money and finances, childcare, housing (subsidy, Rent Bank),

crisis intervention (child abuse, women & elder abuse), Income support (OW, ODSP, CPP, OAS), Education (high school, LINC, ESL, post-secondary).

• Organizing and facilitating orientation sessions and support groups to address any of the following topics:
  • Initial and post settlement health needs e.g. Canada’s food guide, Elder Abuse, finding a doctor;
  • Financial issues e.g. income supports, power of attorney
  • Safety e.g. fraud prevention, fire prevention
  • Seniors housing options, tenant rights, subsidized housing
  • Citizenship preparation

• Thorough knowledge of settlement issues facing refugees, refugee claimants and new immigrants.
• Sensitive to the needs of newcomers and aware of the social and economic trends of immigrants.
• Experience in completing immigration and various government application forms
• Demonstrated experience organizing and facilitating orientation sessions.
• Must be able to communicate in Farsi
• Demonstrated experience with virtual platforms (Zoom, Microsoft Teams, GoToMeetings)
• Strong customer service skills and demonstrated ability to liaise with community organizations.
• Experience in conducting various methods of outreach.
• Demonstrated ability to work under pressure of heavy caseload and deadlines.
• Sound knowledge of iCARE database, Internet, Email and MS Office in a Windows environment.
• Highly developed organizational skills, ability to multi-task and set priorities independently.
• Good written and oral communication skills in English is required.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption