Guest Service Agent Job at Four Points by Sheraton Kelowna Airport
If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you! The Four Points by Sheraton is currently looking to fill the role of Guest Service Agent.
Located at near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel. We also pickup our employees from the bus loop at UBCO!
What will you be doing?
- Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs
- Make reservations and assign appropriate guestrooms based on preferences and requests
- Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
- Secure payment: cash guests' checks, process all payment types including: vouchers, paid-outs, charges, and provide change
- Coordinate with Housekeeping to track room status and guest concerns
- Supply guests with directions and information, arrange transportation if needed
- Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge as necessary to perform daily duties
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
- Perform other reasonable job duties as requested by Supervisors and Managers
What are we looking for?
- Class 5 driver’s license an asset
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- First Aid an asset
- Ability to work on your own and as part of a team
- Good computer skills required
Perks:
- Staff Accommodation
- Extended Health and Dental Benefits
- Employee and Family Assistance Program
- World-wide accommodation and dining discounts with Marriott brands
- Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport Hotel).
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development.
Don't miss this exciting opportunity to join our Four Points family!
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