Niagara's Finest Hotels is currently seeking a Full Time Guest Service Supervisor to join our growing team!

Situated in the heart of Niagara, this is an excellent opportunity for those with a passion for guest service and luxury!

Please note, the successful candidate will need to be available for afternoon shifts (3pm-11pm) throughout the weekdays and weekends.

What you'll be doing:

• Assist the Front Office Manager with comment card recovery, and scheduling.
• Manage all Guest Room blocks to include both weddings and corporate groups, staying in close contact with Conference Service Manager’s and Special Event Manager.
• Implement and manage a VIP Guest Program recognizing repeat and high profile Guests. This would include managing arrivals 1-2 weeks in advance and organizing personalized and specialized amenities.
• Ensures that the front office and concierge are fully operational in terms of sufficient staff to service the guests.
• Performs the human resource function relative to hiring, training, promotions, motivating, and progressive corrective action when required.
• Ensures that Team Members are aware of, and follow all standards and procedures.
• Ensures Team Members follow safety policies and procedures.
• Monitors cost and revenues on a daily basis.
• Coordinates Guest’s requirements while staying at the hotel including arranging tours, transportation, and other activities the Guests may require.
• Maintains a constant awareness of community events.
• Liaisons with the community and develops new contacts whenever required.
• Acquires and keeps up-to-date information about Niagara-on-the-Lake and the greater Niagara Region.
• Suggesting additional products and services meeting our Guest’s specific preferences.
• Assessing guest’s individual needs to meet standards for additional products and services.
• Actively seeking ways to meet Guest’s product or service needs.
• Provides guests with information and reservations whenever requested.
• All other duties as assigned.

What you'll bring to the team:

• Previous experience in a similar role
• Excellent Communication skills
• Strong ability to multitask
• Reliable transportation to Niagara on the Lake
• Ability to work afternoon shifts (3pm-11pm)
• Ability on weekdays, weekends and holidays as needed

What's in it for you:

• Benefits after 3 months
• RRSP Matching
• Discounts on Hotel Stays, Restaurant Visits, Spa Services and Treatments
• Career advancement opportunities
• Free Meals
• Company Social Events
• Tuition reimbursement

While we encourage all interested candidates to apply for immediate consideration, only those selected for an interview will be contacted.

Accommodations can be provided throughout the recruitment process upon request.

Job Types: Full-time, Permanent

Salary: $18.77-$19.76 per hour

Benefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount

Schedule:

• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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