Inbound Customer Service Representative Job at ContactPoint 360
Join our CP360 Family, today!
Who We Are:
We are proud to call ourselves innovative leaders in the call center industry and value how we have been able to grow significantly from 5 to 3000+ employees since opening 15 years ago. We are certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand.
At ContactPoint 360, we trust and empower our team when it comes to providing best-in-class interactions. Please check out our video on YouTube. This video is designed to give you an idea of the type of culture we have created here at ContactPoint 360: https://youtu.be/u3MiunLjyuA
ContactPoint 360 provides a career opportunity in Customer Service and Sales with stable shifts and full-time hours. We are seeking motivated self-starters, who thrive on a fast-paced environment and have excellent customer service skills and sales abilities. It is a Remote position while we have isolation measures in place and then it will be completed at our Montreal office.
What we offer:
- A paid learning and development training program.
- We offer competitive insurance coverage, incentives, and two weeks’ vacation time off after 90 days! Plus surprise perks you'll love.
- Medical and Dental Insurance after 3 months (Family Plans available)
- Paid Vacation Time
- Referral Bonuses (Earn up to $250 per referral)
- Opportunities for growth! (You can graduate into a Tier 2 program with a wage increase as quickly at 2 weeks of production!)
You MUST have reliable high-speed internet and able to connect directly to the Modem.
Equipment can be provided (excluding headset) if located in Montreal QC Area.
Responsibilities:
- Providing outstanding customer service by helping clients with their needs.
- Upselling/Cross Selling on all inbound customer service calls.
- Use critical thinking to remain solution focused.
- Retain and De-escalate customers to ensure an overall positive experience.
This is a transitional campaign, with extensive training moments to build a foundational knowledge of systems, processes and customer service expectations. Once a strong foundation has been built the next step to your career begins to a tier two program!
Who we are looking for:
- Candidates must be above the age of 18.
- Fluent in English and excellent communication and listening skills.
- High school education or equivalent
- Ability to pass a background check with a Government Valid ID
- Solid computer skills and an aptitude for learning new software.
- Minimum of 1 year working in the Customer Service industry
- Minimum of 1 year Sales experience
Training and work will be remote (Due to COVID-19)
Extras:
We are looking for a strong team-player, bringing in a high level of enthusiasm and energy. With a motivation to learn and provide exceptional customer service by using skills such as Empathy and Kindness.
Job Location:
Currently Remote (Due to COVID-19)
Montreal office is a 2-minute walk from De la Savane metro.
Weekly Hours:
40 hours, with opportunities for over-time
Start your amazing career with CP360 today!
Follow us on:
LinkedIn: ContactPoint 360
Facebook: ContactPoint 360
Instagram: ContactPoint 360
Twitter: ContactPoint 360
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