D2C Customer Service Representative

Fiberbuilt Golf needs an experienced Customer Service Representative to join our team. This position involves processing orders for our golf course and retail clients and providing general customer service activities when required. This includes answering phone calls and responding to emails. You will handle customer inquiries promptly and effectively in a fast-paced, team-oriented environment.

Responsibilities and duties

· Answer incoming phone calls

· Respond to customer submissions from our website and social media

· Process orders and provide customer service for select retail partners and golf facilities

· Respond swiftly and courteously to customer complaints or inquiries

· Capture customer information, including email address and phone numbers, for future follow up into salesforce.com

· Build rapport with customers through friendly, engaging communication

Qualifications and skills

· High school diploma or equivalent required

· 2+ years inside sales experience or customer service experience (inbound)

· Excellent verbal & written communication skills

· Familiarity with Salesforce.com & Office 365

· Golf industry knowledge & experience is strongly preferred

About Fiberbuilt Golf

A history of stepping up. Since 1995 Fiberbuilt has been the golf industry’s leading provider of premium artificial hitting surfaces, providing the only turf that is truly commercial grade. That’s why over 5,000 ranges around the world trust Fiberbuilt to provide the ultimate in performance and durability.

And now this commercial-grade technology is accessible to home users with Fiberbuilt Golf’s consumer mats and putting greens. Wherever golfers practice, they practice on Fiberbuilt.

Job Type: Part-time
Part-time hours: 20 per week

Salary: $17.00-$22.00 per hour

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care
• Work from home

Schedule:

• 4 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
All employees and visitors to our facility are required to follow all of our COVID-19 precautions including: mask wearing, physical distancing, temperature screen, and proper hand hygiene.

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: Hybrid remote in Calgary, AB

Expected start date: 2023-01-16

Please Note :
nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.