WEST PARRY SOUND HEALTH CENTRE
APRIL 11, 2023
JOB POSTING: 2023-123
INFORMATION TECHNOLOGY AND SYSTEMS SUPPORT DEPARTMENT
JUNIOR SYSTEMS SUPPORT

Regular Full-Time Position
Located on the coast of beautiful Georgian Bay, our facility offers the best that both nature and technology can offer. We work in one of Canada’s most modern health care facilities and live in one of Canada’s top outdoor adventure destinations. You can get from desk to dock in 10 minutes!

Being a member of the WPSHC team means you work with a leadership team that is collaborative and approachable. WPSHC team members are passionate and dedicated to delivering high-quality patient and family-centered care.

We currently have an exciting opportunity for a Junior Systems Support person to join our Information Systems & Telecommunications team. Reporting to the Manager of Information Technology and Support Services, the successful candidate will deliver first level support, innovative customer focused service by analyzing, troubleshooting, and resolving computer hardware/software and application related issues to hospital staff, physician, and volunteers in an efficient and courteous manner.

Hours of work are primarily Monday to Friday, day shift.

Responsibilities:

• Provides Service Desk support.
• Performs desktop installations, configurations, and troubleshooting.
• Managing end user accounts, permissions, access rights.
• Monitors, maintains, and troubleshoots network infrastructure, applications, and security.
• Documents and communicates assigned work (helpdesk tickets) on a timely basis.
• Install, configure, and maintain desktop and laptop, tablets, printers, computer peripheral, devices and telecommunication devices.
• Install, configure, and maintain software applications on user computers and maintain an inventory of installed software and hardware and manage licensing.

Position Requirements:

• High school diploma and/or college diploma or equivalent preferred.
• Minimum 1 years of experience in IT service desk.
• Excellent troubleshooting skills.
• Excellent time management and organization skills.
• Excellent written and verbal communication abilities.
• Working knowledge of computer systems, peripherals, and communications equipment.
• Working knowledge of computer networking and cabling infrastructure.
• Working knowledge of Microsoft O365 and Azure, MS Office, Teams, SharePoint.
• Working knowledge of managing and administering Active Directory.
• Positive attitude along with solid communication skills.
• Experience with Meditech and other healthcare information applications is an asset.
• Experience in deployment, optimization and troubleshooting of wired and wireless infrastructure.
• Experience with VMware software.
• Valid driver's license.
• Demonstrated satisfactory attendance levels, work performance, disciplinary history, and positive work references.
• Ability to work in a manner that exemplifies the core values of the West Parry Sound Health Centre: Compassion, Accountability, Rights and Responsibilities, Excellence, and Safety.

Compensation & Benefits
Competitive Wage

+ Healthcare of Ontario Pension Plan (HOOPP)
+ Comprehensive Health & Dental Benefits
+ Employee & Family Assistance Program (EFAP)
+ Wellness Program & onsite gym

Please submit a resume with covering letter by April 25, 2023, quoting position Non-Union 2023-123 to:

West Parry Sound Health Centre is committed to providing accommodations throughout the recruitment and selection process to applicants with disabilities to ensure equal participation. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes.

We thank all applicants who apply but advise only those to be interviewed will be contacted. Personal information submitted will be used for the purposes of this competition only.

Please be advised the WPSHC property is smoke-free.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Parry Sound, ON P2A 3A4: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2023-04-25

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