Buchanan Technologies is seeking a Desktop Support Technician for 6 month - Onsite opportunity. The successful Candidate will be working in our client's IT operations Unit taking calls and emails from it members with various desktop and Mobile device issues.

This is 100% on site

Summary of Position:

The Desktop Technician is responsible for supporting PC-based computers and related equipment for customers and for providing technical expertise, experience, and documentation/project coordination as required to install or repair hardware/software and resolve technical problems.

Essential Duties and Responsibilities:

• Diagnose and repair hardware and software issues on client PC’s and mobile devices using approved methods and processes.
• Install hardware and software for clients.
• Complete necessary internal and client-related documentation as required on a daily basis.
• Install/configure/repair network and local printers.
• Train clients on basic computer knowledge.
• Communicate and interact with end users and internal staff to resolve IT-related issues
• Interacts with typically diverse internal and external customers and is required to interpret and communicate complex information
• Works well in a team environment and independently
• Accountable for ticket aging
• Positive and proactive attitude with customer’s best interest in mind

Qualification / Requirements:

• Intermediate knowledge of PC desktop support.
• Intermediate knowledge of local and network printer support.
• Basic knowledge of Networking and Windows-based servers.
• Customer service-related experience.
• Basic knowledge of ticket-based tracking systems.

Additional Requirements:

• Excellent verbal and written communication skills.
• Ability to work with minimal supervision.
• Strong analytical and problem-solving skills
• Valid driver’s license.
• Dependable transportation.
• Ability to work some nights and weekends and as required.
• Must be able to lift 50 pounds.

Education / Training / Experience:

Required:

• Minimum of three (3-6) years experience with Windows 7/10 and PC re-imaging.
• Minimum of three (3-6) year of experience with PC and laptop hardware.

Preferred:

• Certification in A+
• ITIL v3 certification
• Certification in Server + or Network+
• Certification in Microsoft MCP, MCSA, MCSE
• Certification in Dell Hardware
• Certification in HP Hardware
• Certification in IBM/Lenovo Hardware
• Associate Degree in Computer Science or equivalent

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: $29.00-$33.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Overtime

Ability to commute/relocate:

• Oakville, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Help Desk or Service Desk: 3 years (required)

Work Location: One location

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