Membership - Centre Director/Manager HFA Job at YMCA of Simcoe/Muskoka

YMCA of Simcoe/Muskoka Gravenhurst, ON

LOCATION: Gravenhurst YMCA
DEPARTMENT: Health & Fitness
PLACEMENT: Full Time

ABOUT THE YMCA OF SIMCOE/MUSKOKA:
The YMCA of Simcoe/Muskoka is a registered charity dedicated to building healthy communities by nurturing the potential of children, youth and families, promoting healthy living and fostering social responsibility within our community.

The YMCA is thrilled to be recognized on the Forbes list of Canada’s Best Employers 2022. The YMCA has always been a place for meaningful work experiences, not only because of the opportunities, but because of why we’re here. When you measure success by how many people you have helped, it adds a deeper sense of purpose to what you’re doing. By striving to improve our employee experience, we have made the YMCA a good place to work while doing good work.

Our YMCA is a trusted and respected employer of 1000 full and part time staff and hundreds of volunteers, serving tens of thousands of people each year in child care, camp, health and fitness, leadership, employment and literacy, immigrant services and youth programming. We provide upwards of $1 million in financial assistance each year to support individuals and families in local communities who otherwise would not be able to afford participation. The YMCA is committed to making its programs open and accessible to everyone.

So much more than buildings and programs, our YMCA is a place to belong and to grow strong. We promote and develop healthy minds and spirits as much as healthy bodies. We support children and youth to grow up strong, confident and resilient. And, we help busy individuals and families at every age and stage to connect with the people, the values and the activities that matter most to them, every day. We are committed to this work at every level of our organization because we know that when we support people of all backgrounds, ages and abilities to fulfill health goals, reach their full potential and feel they truly belong, we build stronger communities. We currently operate across Simcoe County and the Districts of Muskoka and Parry Sound.

Are you a driven and enthusiastic leader who is passionate about community engagement and focused on building stronger, healthier and more connected communities, we want to talk to you.

GENERAL FUNCTION:
The Centre Director is responsible for successfully managing the ongoing daily operations of the Health and Fitness Centre by ensuring service excellence throughout the facility and adherence to all operational policies and standards. This is achieved by overseeing the sound management of member service centre department budgets, program delivery, facility cleaning and maintenance, human resources, community relations and local philanthropy all in alignment with the Association Strategic Plan.
The ideal candidate will have a strong passion for community engagement and the ability to solve problems effectively. You should be a team player with excellent communication and leadership skills, capable of motivating and inspiring staff to deliver the best possible service to our members.

KEY RESPONSIBILITIES:
  • Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
  • Demonstrate strong support and commitment to serving the membership, facility users and all program participants of the YMCA of Simcoe/Muskoka.
ADMINISTRATION:
  • To monitor and manage Centre health by utilizing a variety of management tools such as budget, member surveys and unison reports.
FISCAL MANAGEMENT:
  • Develop and manage annual Centre budgets in conjunction with the Vice President flagging significant variances in a timely manner. Achieve the annual budget as approved by the Board of Directors.
STRATEGIC ALIGNMENT:
  • Ensure that the strategic goals of the Association are met through active participation in leadership circle, regional groups and product groups as assigned.
SERVICE STRATEGY:
  • Maintain a high level of service delivery by:
  • Set annual sales and retention targets
  • Monitor service and program quality by observing YMCA Best Practices and SAM Standards.
  • Develop and implement Health and Fitness programs that stimulate member growth and retention.
  • Monitor, analyze and respond strategically to membership trends
  • Maintain a current working knowledge of industry trends on a local, regional and national level
  • Monitor and respond appropriately to community needs
HUMAN RESOURCES:
  • Recruit, train, schedule, coach and evaluate an exceptional Senior Staff Team. Provide ongoing feedback and support to all Centre staff in order to maintain a strong culture of trust, unity and productivity.
ASSET MANAGEMENT:
  • Ensure that the facility is clean and well maintained as per YMCA of Simcoe/Muskoka and SAM 2.0 standards.
SAFETY:
  • Ensure that the Centre is in compliance with the guidelines and policies of all regulatory bodies. Document a local Centre emergency plan and ensure that all staff are trained and ready to respond.
INFORMATION TECHNOLOGY:
  • Develop a working knowledge of all YMCA software (ie Unison) to help make strategic decisions based on the most appropriate data.
PRESENCE:
  • Ensure a front line presence during day, evening and weekend hours. Interact with members and participants on a regular basis to maintain accessibility and foster relationships. Provide leadership by walking around, demonstrated by on the floor leadership in more than one program / service area as well as being able to support all staff to deal with all situations that present themselves.
COMMUNICATION:
  • Maintain an efficient flow of information both internally and externally to ensure that staff, members, committees, donors and the community are well informed. Ensure that communication is clear, professional and effective as well as being in alignment with the YMCA values.
PHILANTHROPY:
To achieve annual giving objectives by recruiting campaign chairs and volunteers to develop and maintain relationships with community donors and potential donors through stewardship.

COMMUNITY:
  • Maintain, foster and create positive community relations in conjunction with the Vice President and CEO
  • Adherence to all provincial and federal legislation relevant to job description.
JOB KNOWLEDGE/QUALIFICATIONS:
  • Diploma in related physical education or recreation field
  • Proven customer service and business experience (2-4 years)
  • Human resource/supervisory experience an asset
  • Current CPR and First Aid Certification
  • SAM knowledge and training
  • Must be able to work flexible hours based on client needs
  • Must be able to obtain and maintain required certifications including a Clear Police Reference Check and Vulnerable Sector Screening, Child Protection orientation, AODA training, Health & Safety Awareness training, Bill 168 (Violence & Harassment in the Workplace) training, PCI Compliance, and others as needed.
WHY WORK FOR US:
At the YMCA of Simcoe Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As a Centre Manager you will have the opportunity to make a positive impact in the lives of our members and the community as a whole. You will work in the community and alongside a supportive team of individuals who are committed to our mission of building healthy communities.

Perks:
  • Compensation $62,000 (37.5-hour work week)
  • Design your work day with built in flexibility
  • Extended Health benefits after 90 days
  • Paid sick time
  • Wellness day
  • YMCA Health and Fitness membership
  • Pension Plan after 2 years
In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you.

Applications will remain open until April 27, 2023

We wish to express our appreciation to all applicants for their interest in this position; however only candidates selected for an interview will be contacted.

The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the Human Resources department at hr@sm.ymca.ca.

Please note that successful candidates will be required to submit a current and satisfactory Police Record with Vulnerable Sector Screen and three professional references for review prior to starting employment.


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