Essential Duties & Responsibilities:

• Maintain all staffing Levels for each position during the hiring system.
• Interviewing new candidates for all open catering and premium part time positions
• Following up, Checking, and ensuring that ALL staff have completed their hiring documentation prior to their first shift.
• Ensuring all staff has completed their full training prior to their first shift
• Provide HR with any staff information changes, ensuring all employee files are up to date.
• Update our staff list and files to ensure all information is always up to date.
• Responsible for getting Staff credentials for all Premium and Catering Staff
• Send out Availability surveys to both the Premium and Catering Part-time staff.
• Schedule Premium and Catering Staff for all upcoming events (i.e., Stadium events and catering events), ensuring all events are properly staffed.
• Input staff hours into out pay system weekly, ensuring that all information is accurate, and no hours have been missed.
• Responsible for flagging any issues with hours, tips, training, or other staff information with their manager.
• Pull tip/gratsreports, splits tips/grats, and pays outs tips/grats per event based on our procedures and policies, ensuring all information is reported correctly and inputted accurately.
• Follows up with any client on any outstanding payments for previous events, ensuring no payment is more than 30 days outstanding.
• Process food and beverage invoices and bills through our payment system, providing the guest a receipt, and updating our trackers with the appropriate information.
• Process food and beverage invoices and bills through our payment system, providing the guest a receipt, and updating our trackers with the appropriate information.
• Responsible for closing out ALL our large stadium event bills on event days.
• Working the night shift to ensure all bills are closed at the end of an event.
• Assist with training new staff as requested by manager.
• Occasionally will be asked to assist with checking in staff as is operationally required.
• Responsible for keeping good filling management and assisting with the file management of the coordinators and managers on the team.
• Assist with FOH operations involved with the success of an event as delegated by the manager or coordinator.
• Work with the Premium and Catering Team Managers and Coordinator to ensure all staffing requirements, payments, and other information are up to date for the success of our events.
• All other tasks as assigned by a manager or Coordinator.
• Physical Demands/ Work Environment
• Ability to lift and carry up to 40lbs.
• Last updated: JANUARY 12TH, 2023 TD PLACE JOB DESCRIPTION - 10753
• Frequent periods of standing and walking
• Outdoor venue subject to changing environmental conditions.
• Frequent use of stairs.
• Size of Stadium tends to involve higher physical demands on event days.
• Sensory Attention: this environment is a noisy loud environment on event days.

What we are looking for:

• Previous administrative experience considered an asset.
• Minimum of 1-year previous customer service experience
• Previous Hospitality experience considered an asset.
• Must have completed high school or equivalent. Relevant work experience will be considered an asset.
• Must be bondable, and pass an employer administered background check.
• Must be able to demonstrate mathematical skills.
• Must possess a valid Smart Serve Certificate.
• Knowledge of Microsoft Office (Word and Excel).
• Knowledge of Adobe Product considered an asset.
• Must be able to multi-task.
• Must be able to work in a fast-paced environment.
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Must be able to work night shifts on REDBLACKS GAMES and other large events. Shifts can go until 2am depending on the workload.

PERKS! Why Join Us?

• Because some jobs are boring and this one isn't!
• You’ll be a part of some amazing once in a lifetime events!
• Support your favorite teams and be a part of an awesome environment.
• You'll make new friends and have fun at work.
• We believe in promoting from within. Learn new skills and have opportunities for advancement with talented mentors.
• We're growing, and we want you to come with us.
• Work with friends and join our referral program!
• Discount off team merchandise
• Discount off meals while on shift
• Flexible schedule

Language Skills

• English is the working language at this job location. Candidate must be able to understand, read, write, and speak English.
• French is considered an asset; but is not mandatory.

Job Types: Full-time, Part-time

Salary: $19.00 per hour

Benefits:

• Casual dress
• Discounted or free food
• Flexible schedule
• On-site parking
• Store discount

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekend availability

Experience:

• Customer service: 1 year (preferred)
• Hospitality: 1 year (preferred)
• Administrative: 1 year (preferred)

Language:

• English (required)

Work Location: One location

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