Seasonal Guest Services Representative Job at Cushman & Wakefield
Job Title
Seasonal Guest Services RepresentativeJob Description Summary
Your downtown shopping centre is looking for a smart communicator to join its team! Cornwall Centre is currently recruiting for a Guest Services Representative. The successful candidates will spend their time responding to customer inquiries, providing mall information, aiding customers with parking payment, as well as assisting in mall promotions, particularly Gift Card Sales.The perks about working for Cornwall Centre
Competitive wages
Flexible schedule
Free parking
Quick access to many food and retail shops during breaks
Diverse group of shoppers and guests that changes seasonally
Experiencing the fast-paced downtown lifestyle, in the hub of the city
Job Description
If you have a minimum Grade 12 (or recognized equivalent), excellent customer service skills and enjoy solving problems, you may be a perfect fit. We are flexible in scheduling if you can be flexible on when you can work - weekday, weekend, and/or evening flexibility required.
Responsibilities:
Cushman & Wakefield is committed to equity in employment and our goal is to have a diverse, inclusive, and barrier-free workplace. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to canadarecruitment@cushwake.com. Please refer to the job title and job location when you contact us.Cushman & Wakefield s’engage à respecter l’équité en matière d’emploi. Notre objectif est d’offrir un milieu de travail diversifié, inclusif et exempt d’obstacles. Si vous êtes une personne handicapée et que vous avez besoin de recevoir l’offre d’emploi dans un autre format ou d’accéder à toute autre mesure d’adaptation au cours du processus d’embauche, veuillez soumettre votre demande par courriel à canadarecruitment@cushwake.com. Veuillez mentionner le titre de poste et le lieu de travail au moment de communiquer avec nous.
- Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
- Sale of shopping centre Gift Cards, which includes: daily deposits, shift reports and logs, distribution of gift with purchase items
- Telephone, email and in-person inquiries
- Opening & closing duties as per the Guest Services Supervisor
- Prepare and manage various customer tracking initiatives
- Provide customer assistance with all available mall services.
- Assist other mall personnel (Security and Maintenance) to provide an exceptional customer experience
- Cultivate relationships with the shopping centre's retailers and continually stay abreast of product offerings and store promotions.
- Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
- Maintaining cleanliness and organization at the workspace
- Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
- Other duties as assigned by the Guest Services Supervisor
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