Senior Consultant, Performance & Results Job at Bell Canada
Req Id: 408493
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell is making unmatched investments in our world-leading broadband fibre and wireless networks because we know they’re the backbone of the products and services our customers love. If you’re excited about transforming the way people connect, our Network team is the right place for you.
Summary
The Bell Network Technology Services (NTS) team uses emerging technologies, Agile and DevOps to design and build innovative solutions that enable Bell’s communications services for businesses and consumers. We’re looking for creative problem-solvers who are curious, collaborative and ready to be on the leading edge of business transformation.
In support of the BCE Labour Strategy, we are expanding NTS Skill’s presence in global centers. This team will help us build technology expertise, and intellectual properties and optimize cost while moving to new ways of working (e.g., Agile, Cloud etc). The Performance Manager role is critical to define, monitor and track the quality measures behind our execution of the strategy.
Key Responsibilities
Accountable for performance management of Global Technology Centres (GTC) through activities including but not limited to the establishment and measurement of key performance indicators across GTC, internal BCE sites, Vendors and other- Plan, execute and measure all the milestones in the Recruitment, Onboarding and Performance management cycle end to end
- Collaborate with Global Technology Centre - Hiring Operations Managers to identify opportunities, challenges and tuning measure to hire and retain the best talent
- Identifying improvement opportunities and capital planning requirements and budgets. And working closely with the finance prime to secure, track YEE and mitigate risks
- Provide strategic advice and guidance on the performance management framework to all stakeholders including executive reporting
- Lead all communications and interactions with the global team and manage the internal communication plan for all related matters in the performance cycle
- Challenge the status quo and drive continuous improvement initiatives
- International travel may be required
Critical Qualifications
Strong people leadership skills – at least 5 years of management experience- Strong written, verbal communication and interpersonal skills
- Excellent problem-solving techniques, organizational abilities
- Ability to use a diplomatic approach to work with high-level stakeholders and introduction of changes in the process.
- Proven aptitude to manage technology vendors and partners to build a win-win ecosystem
- Ability to prioritize and manage multiple activities at a high level and dive into details when challenges arise
- Very strong organization skills, time management, and high attention to detail
- Background in defining and measuring SLA including expertise in best in class performance measurement tools with Agile designations
- Background in Human Resources management
- Expert knowledge of MS Office Excel, Word, PowerPoint, Outlook, Confluence and Jira
Preferred Qualifications
Minimum of a bachelor’s degree in a relevant field is required e.g. Business Administration, Operations- Familiarity with the Telecommunications domain
- Bell NTS experience
- Experience working with on/offshore vendors
- Program Management/ Project Management certification e.g. PMP, ITIL (an asset)
- Fast-paced, changing working environment, interfacing with a myriad of stakeholders
- General knowledge and ability to use SQL data queries and extract data for analysis
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status: Regular - Full Time
Job Location: Canada : Ontario : Brampton || Canada : Ontario : Burlington || Canada : Ontario : Markham || Canada : Ontario : Milton || Canada : Ontario : Mississauga || Canada : Ontario : Oshawa || Canada : Ontario : Toronto || Canada : Ontario : Vaughan
Flexible work profile: Mobile
Application Deadline: 04/28/2023
All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, ON, Mississauga
Bell, one of Canada's Top 100 Employers.
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