Senior IT Technician - Nanaimo Job at Alpha Strategy
$65,000–$75,000 a year
ALPHA is one of Vancouver Island’s fastest growing MSPs, and we are looking for a passionate, collaborative problem-solver with substantial experience handling complex IT issues and fostering strong client relationships.
What you’ll do:
- Lead and execute large-scale IT projects ranging from cloud migrations to full site deployments
- Conduct IT assessments to evaluate the effectiveness of client infrastructure and identify potential solutions
- Engineer cost-effective IT solutions tailored to clients' business needs
- Address and resolve helpdesk tickets escalated by Level 1 support team
- Provide mentorship and training to junior technical staff, setting an example for ALPHA's values
What we offer:
- Extended health benefits, including dental & vision care
- Overtime pay
- Hybrid work arrangements
- Company vehicles
- Fun quarterly events
- Collaborative and open work culture that values your input
- Free coffee, cool t-shirts, and hilarious memes
What we're looking for:
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
- 5+ years' work experience in IT services
- Experience leading and executing large-scale IT projects and deploying IT infrastructure
- Expertise in networking, servers, cloud services, and cybersecurity
- Strong critical thinking, time management, and decision-making skills
- Firm grasp on IT infrastructure and operations best practices
- Excellent communication skills to connect with clients and distill technical information into plain English
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