Service Desk Technician - AUX (68119) Job at NTT DATA
Req ID: 68119
This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.
NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be
part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk Technician - AUX to join our team in Burnaby, Victoria, Kelowna or Prince George, British Columbia (CA-BC), Canada (CA).
Purpose of Position:
The Service Desk Agent provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.
Accountabilities
Qualifications
Financial Responsibility
Direct Supervision
Project/Team Leadership or Training
The position pays 33.83/HR
About NTT DATA Services
NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital,
cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process
services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal-opportunity employer and will consider all qualified applicants for employment without regard
to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.
INDHCLSMC
This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.
NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be
part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk Technician - AUX to join our team in Burnaby, Victoria, Kelowna or Prince George, British Columbia (CA-BC), Canada (CA).
Purpose of Position:
The Service Desk Agent provides on-site and remote information systems technology assistance and resolution of routine and non-routine problems.
Accountabilities
- Identifies, analyzes, documents obtains details, and resolves technical and non-technical problems from clients via phone, email, and automated tickets
- Uses a systematic problem-solving process to diagnose problems and resolve
- Provides technical advice and guidance to users in the operation of software and hardware, as well as operating and network systems
- Logs call to record details in order to provide problem determination, trend analysis, escalation, and timely resolution
- Consistently produces high-quality incident and call tickets
- Assigns appropriately to other support groups incidents that cannot be resolved at the service desk
- Authors and review technical documentation
- Acts as a subject matter expert or focal point for specific service areas
- Keeps Manager informed of high-priority issues and problems
- Depending upon operational requirements assists other units including Capturing and recording an asset and peripheral data; updating the configuration management database; Scheduling of IMAC's within contract Service Levels; tracking and monitoring IMAC activity; Creating, modifying, and deleting IDs, adhering to specified approval processes; creating and deleting email accounts, addresses, and calendars
- The successful applicant must reside within reasonable commuting distance from the Burnaby office location.
- This is an Auxiliary position with membership in the BCGE Union.
Qualifications
- 1-year Troubleshooting and resolving PC hardware and software issues, including Microsoft Windows Operating System issues.
- 1-year Providing first-level customer-facing phone and email support.
- 1-year Troubleshooting and remotely resolving problems in a networked office environment, including a range of technology such as printers, computers, peripherals, and mobile devices.
Financial Responsibility
- No financial responsibility.
Direct Supervision
- No supervisory responsibility
Project/Team Leadership or Training
- No team Lead/Training responsibilities.
The position pays 33.83/HR
About NTT DATA Services
NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital,
cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process
services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal-opportunity employer and will consider all qualified applicants for employment without regard
to race, gender, disability, age, veteran status, sexual orientation, gender identity, or any other class protected by law.
INDHCLSMC
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