Service Writer - Land Rover/Jaguar Kelowna & Volvo Kelowna Job at Wyant Group Okanagan
The Wyant Group is now accepting applications for a Service Writer for its expanding Land Rover/Jaguar Kelowna & Volvo Kelowna dealership. We are looking for a person who excels at customer service, who will enjoy dealing with our amazing customers, has a passion for automobiles and someone who will enjoy working in a family environment.
As the successful applicant you will:
- Have superior customer service skills
- Have excellent verbal and written communication skills
- Be extremely organized
- Pay close attention to detail
- Be self motivated
- Ability to work independently and as a team
In this exciting role, you will:
- Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon
- Communicate with service customers to determine the nature of the mechanical problems
- Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicles work will be completed
- Obtain customer and vehicle data
- Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
- Review work performed, answer any questions and explain charges and coverage
- Stay up to date on technical and performance information on all vehicles serviced by the dealership
- Advise customers of parts ordered and make an appointment to have them installed before customer leaves
We offer our employees competitive wages, a comprehensive benefits package, employee discounts on automobiles and service, flexibility and an amazing work environment.
We thank all candidates in advance for their interest; however only those selected for an interview will be contacted.
Job Type: Full-time
Benefits:
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care
- Wellness program
Schedule:
- 8 hour shift
Work Location: One location
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