EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, Massachusetts, USA, EIS employs more than 2,700 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

Stacks Solutions seeks a Libraries Training & Engagement Specialist to support Stacks for Libraries. The successful candidate will report to the Senior Product Engagement Manager and play a vital role in the customer journey by working directly with the Stacks Product Team, Sales, Implementation, Support teams and customers through the development and delivery of training, sharing the best practices, & empowering customers to manage their sites. The Libraries Training & Engagement Specialist will be passionate about working on initiatives that drive engagement and contribute to the continuous improvement of our Stacks for Libraries products.

Responsibilities

• Develop and maintain training curriculums suitable for live sessions and self-paced learning
• Deliver live product training to external customers and internal EBSCO team members
• Collaborate with EBSCO trainers to establish a consistent training experience (Train-the-Trainer)
• Assist the CustSat team with any escalated product or service issues
• Produce product support documentation
• Provide product implementation support
• Support Product Awareness initiatives

Required Skills & Experience

• Have a solid technical acumen for developing in-depth product knowledge
• Be confident and comfortable when delivering training remotely or in person
• Have excellent written and verbal communication skills
• Have 2-3 years of training and/or customer service experience
• Ability to demonstrate advanced troubleshooting skills
• Strong presentation skills
• Experience making videos & delivering webinars

Preferred Skills & Experience

• Familiarity with Learning Management Software
• Familiarity or experience with Content Management Systems; Stacks preferred
• Experience creating or managing knowledge base content
• Experience working in a Public, Academic, Medical, or Corporate Library environment
• Basic understanding of DNS operations