TECHNICAL ANALYST INTERN

Location: Saint John, New Brunswick

Are you looking for a job which enables you to work with a team of industry-leading professionals?

Do you want to gain hands-on experience that could lead to full-time employment upon graduation?

Does a job with real responsibilities and making meaningful contributions interest you?

Then please, keep reading!

We are J.D. Irving Limited & our Information Technology team works with the latest and greatest technology. We are the destination of choice for curious, energetic & collaborative people!

With over 300 employees centralized in Saint John, Dieppe, Fredericton, and Halifax, we offer our people the opportunity to add business value to our organization while enjoying the friendly and naturally beautiful lifestyle that only the Maritimes can offer.

We invest in continuous professional growth through strong career development programs. With your professional growth as our focus! Come join us and work among the best in the Maritimes!

We have a student opportunity!

We are looking for a Technical Analyst student to join our team in Saint John, NB. As a technically savvy, focused and driven professional you know what it takes to assist on site and remote information technology support to our end users. This opportunity is a pivotal role enabling quality support and service to the employees of J.D. Irving Limited head office in Dieppe, NB. Supporting our head office, you will provide day to day support to end users, resolve technical support issues, and deploying IT solutions.

Your Focus:

• Provide day-to-day support to J.D. Irving end users, specifically related to end user computing devices (desktops, laptops, mobile devices)
• Resolve technical support issues that cannot be resolved by the Service Desk or requires hands on approach
• Deploy all IT solutions related to end user devices, including J.D. Irving Ltd. site set up and deployment of new end user technologies including desktops, laptops, tablets, printers, VoIP telephony, and software applications
• Analyze, document, and escalate critical issues to appropriate support groups
• Monitor and ensure timely escalation of customer issues to internal organizations and/or vendors
• Perform preventative maintenance and install upgrades and options

You Have:

• Current enrollment in an accredited university co-op program
• Proficiency with the Microsoft Suite of tools (i.e., Word, Excel, PowerPoint, Visio, etc.)
• Desire to problem solve and work with others to map out processes to pinpoint improvements
• Curiosity, drive for excellence and interest in technology
• Excellent and customer focused communication skills while building a professional relationship with end users
• Physical ability to complete setups and deployment of computer equipment

What you will gain:

• Exposure to various business areas and their respective responsibilities, processes, etc.
• Job shadowing opportunities and establishment of mentor relationships
• On the job experience in an advanced manufacturing environment (shipbuilding industry)
• Successful application of business analyst tools, such as business process mapping, requirement gathering, etc.
• Experience in translating business problems and opportunities into technical solutions through working in a team environment acting as the liaison between the business and development
• Training and experience in multiple industry technologies

To Apply for this Career Opportunity:

Please submit an online application, including a resume and academic transcript.

We are currently recruiting for the winter & summer 2023 terms.

We appreciate your interest in our company! Only those candidates selected for an interview will be contacted.

J.D. Irving, Limited is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.