Technical Support Representative Job at Velox Imaging
Top-rate customer experience is one of the things that define Velox. We take an active interest in our customers’ businesses, resolve technical problems and out of our way to provide an above and beyond experience.Think you have what it takes to join this kind of team?
What you will do:
- Conduct your own investigations for complex issues and uncertain situations. The team is here to help you with that, though it is expected that with time your will learn the product hardware and software specifics. Learning is not an option, it is a must.
- Spend a part of your day answering support calls and emails that will require you to be able to rock technical questions day in and day out and, equally important, have our customers feeling valued and heard in each interaction.
- Keep track of ongoing issues, resolving problems with the team and keeping customers up-to-date on resolution progress.
- Gather customer feedback and help the team in planning the new features. Pilot launch and introduce new features for the customers.
- Turn any situation, including bad ones, into an extraordinary experience for our customers.
- Execute on creative ways to help make our customer feel loved and supported – this includes gifts and wider initiatives.
What we expect from you:
- Excellent communication skill, both on the phone and email.
- Promising technical skill level in computer hardware, operating systems and applications; experienced in troubleshooting operating system issues and virus/malware removal, ability to learn new technologies quickly.
- Strong understanding of network setup and diagnostics.
- Desire to get things done, resolved and finished.
- Open-mind and willingness to learn new things.
Job Types: Full-time, Permanent
Salary: $29,183.00-$98,202.00 per year
Schedule:
- 8 hour shift
Application question(s):
- Are you located in British Columbia?
Work remotely:
- Yes
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