Technician II Job at Concordia University
Position Number: 50001773 / P2604
Department: Service Centres Main
Grade: Technician Class II
Campus: Sir George Williams (Downtown)
Department: Service Centres Main
Grade: Technician Class II
Campus: Sir George Williams (Downtown)
Salary: $25.97 - $38.92 per hour
Union/Association/HR Policy: CUUSS-TS
Union/Association/HR Policy: CUUSS-TS
Posting deadline: March 10, 2023
Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.
Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.
As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.
SCOPE
Reporting to the Supervisor, Service Centre, the incumbent assists in the daily operations at the Service Centre and provides first and second level technical support by troubleshooting and resolving problems. They set up, maintain and repair classroom and lab audio-visual and computer equipment on both campuses.
Reporting to the Supervisor, Service Centre, the incumbent assists in the daily operations at the Service Centre and provides first and second level technical support by troubleshooting and resolving problems. They set up, maintain and repair classroom and lab audio-visual and computer equipment on both campuses.
PRIMARY RESPONSIBILITIES
- Restore disrupted services in a timely manner by deploying approved workarounds or permanent solutions.
- Implement approved changes to support IT infrastructure endpoints.
- Provide front-line customer service (ie. information, consultation, training and technical support to faculty, students and staff in using instructional technology).
- Use and update the information technology support management systems with all pertinent information.
- Deliver, set-up, tear-down and troubleshoot audio-visual and computer equipment in classrooms, video-conferencing facilities, labs, special venues and in remote locations as required.
- Share knowledge to help others resolve work related problems and act as a source of expert information guiding and training end users.
- Maintain information on equipment inventory, maintenance and repair activities undertaken and specific information on problem resolution.
- Perform and is responsible for routine maintenance and installation of equipment and workstations, including, software in classrooms, conference rooms, auditoria, labs, offices and the service area in a timely manner.
- May be required to act as a backup to other functions in the service area.
REQUIREMENTS
- Diploma of Collegial Studies (3-year technical program) in relevant field with two to four years of related experience.
- Good knowledge (Level 4) of spoken and written English to give detailed and routine explanations to the community; basic knowledge (Level 3) of spoken French to answer general inquiries.
- Good knowledge (Intermediate Level) of Microsoft Windows and Apple Mac OS platforms.
- Experience with a wide variety of audio-visual equipment including data projectors, laptops, video players, PA systems, microphones, mixing boards, digital recorders and document cameras.
- Good organization skills, ability to prioritize tasks and multitask; ability to work independently.
- Strong interpersonal and communication skills; ability to interact effectively with faculty, students, staff and external community.
- Physical ability as attested by successful completion of medical evaluation to the University’s satisfaction. (e.g.: to lift, carry and move, without assistance, up to 23 kg (50lbs) and with assistance, up to 34kg (75lbs)).
Due to the volume of applications, only selected candidates will be contacted by our Talent Team.
Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.
IMPORTANT: The language and computer skills of short-listed candidates will be tested.
Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.
Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.
Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca
Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.
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