POSITION OVERVIEW

Provides high quality customer service through activities such as installation, analysis, repair, and maintenance of equipment in the transport, IP core and access, digital switch, wireless, and networks. Partners and interacts with internal and external customers to ensure quality service.
Performs miscellaneous related duties.

TYPICAL DUTIES & RESPONSIBILITIES
(Not all inclusive or applicable to all assignments)

• Installs, tests and maintains IP core and access network, Video, power, control and surveillance equipment.
• Monitors, repairs and maintains devices associated with IP, switching, trunking, Video, wireless and/or special services, miscellaneous toll equipment, rectifiers and power equipment, surveillance equipment, television operating centre equipment, fibre optics and their auxiliary equipment.
• Provide customer service support for assurance and implementation activities.
• Interprets equipment drawings, specifications, wiring lists, schematics in order to install, rearrange, repair and recover equipment.
• Adjusts trunking and/or special services equipment to electrical and mechanical specifications. Cross-connects frame equipment and implements software necessary to provide service.
• Performs Control Office functions and responsibilities for the implementation and resolution of Network problems.
• Operates test equipment and database systems to locate equipment and/or routing problems. Analyzes, locates, tracks, escalates and resolves equipment/network problems.
• Analyzes, identifies and implements changes and updates to software in stored program controlled systems and other mainframe database systems.
• Installs, repairs and maintains computer hardware, software and the related network for internal and external customers.

QUALIFICATIONS

• Degree in Computer Science OR Diploma/Certificate in Electronics/Computer Engineering Technology/Computer Science OR Level 30 Math with 3 years experience in technical support of networks, servers or server based applications OR Level 30 Math with 3 years experience Band 6 or higher
• Working knowledge in one or more of the following areas:
  a)Installation, maintenance and repair of current data transmission equipment and LAN/WAN technology
  b)IP and related IP applications
  c)Wireless technologies
  d)Voice technologies and related services
  e)Video technologies
  OR
  f) Basic Electricity, Electronics and Transmission (for positions in locations other than Regina and/or Saskatoon)
• Working knowledge of Network protocols
• Working knowledge of personal computers and various software applications. (Standard corporate build)
• Good communication skills and the ability to deal effectively with customers
• Demonstrated good analytical and problem solving skills
• Valid Driver's license

About SaskTel

SaskTel is the leading Information and Communications Technology (ICT) provider in Saskatchewan, with over $1.3 billion in annual revenue and approximately 1.4 million customer connections including 639,000 wireless accesses, 289,000 wireline network accesses, 289,000 internet accesses, 114,000 maxTV subscribers, and 81,000 security monitoring customers. SaskTel and its wholly-owned subsidiaries offer a wide range of ICT products and services including competitive voice, data and Internet services, wireless data services, maxTV services, data centre services, cloud-based services, security monitoring services, advertising services, and international software and consulting services. SaskTel and its wholly-owned subsidiaries have a workforce of approximately 3,400 full-time equivalent employees (FTEs). Visit SaskTel at www.sasktel.com.