Virtual Care Technician Job at Nova Scotia Health Authority
Req ID: 145955
Company: Nova Scotia Health
Location: Western Zone, Yarmouth Regional Hospital
Department: OPWZ EMG Emergency YRH
Type of Employment: Casual Hourly FT short-assignment (100% FTE) x 1 position(s)
Status: NSGEU Admin Professionals Position
Posting Closing Date: 7-Dec-22
Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing and learning through working together, which is reflected in the hospitals, health centres and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators and creative thinkers today.
Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with an Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out www.novascotia.com to see why more people from across the globe are moving here.
About the Opportunity
The Virtual Care Technician position supports patient and public access to various approved provincial Virtual Care applications. This includes patient/citizen training, Nova Scotia Health (NSH) and personal device support and private space bookings. The position supports and trains other NSH organization staff in the use of health applications and resources for various virtual care projects. The broad mandate is to coordinate delivery of appointments, as well as assist staff and patients on the various technical needs of approved Virtual Care applications in Nova Scotia.
About You
We would love to hear from you if you have the following:
Successful completion of Grade 12/GED- One-year post-secondary recognized program in Applied Media and Communication, Business Administration or Information Technology Information program or equivalent combination of training and experience may be considered
- Medical terminology course or experience in healthcare setting an asset
- Previous virtual care/telehealth experience and/or working in a health care environment with direct patient contact, experience with video conferencing technologies and troubleshooting basic video and software issues with devices
- Ability to prioritize and organize effectively and efficiently
- Problem-solving skills
- Ability to work collaboratively with various levels of the organization and on a team
- Comfortable working in patient care settings
- Strong customer focus
- Experience supporting and training others in technology applications
- Comfortable navigating various computer and mobile hardware/software
- Excellent communication skills in-person, over the telephone, and on-line
- Aptitude for communicating ideas and concepts to others
- Well organized and with good attention to detail
- Competencies in other languages, French preferred
Please ensure your resume is up-to-date and includes all relevant education, experience, training, and certifications.
Hours
- Short, Full-time Assignment; 75 hours bi-weekly
- Beginning December 18, 2022 with a duration of June 17, 2023
- Dates are subject to change
Compensation and Incentives
$21.41 - $24.33 hourly
Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.
Once You've Applied
Thank you for your interest in this position. Only those applicants selected for an interview will be contacted. Some opportunities may be eligible for our Employee Referral Program. If a Nova Scotia Health employee refers a candidate who is not working for the organization and the candidate is hired, the employee who made the referral may be eligible to earn up to $1000. For more details and instructions, please visit Recruitment - Incentives
This is a Admin Professionals bargaining unit position. Preference is given to bargaining unit employees for unionized positions. Employees are encouraged to view their seniority hours and dates in their SuccessFactors online profile. Successful applicants changing unions, bargaining units or employment status, are advised to seek clarification regarding their seniority, benefits, and vacation entitlement and/or usage, prior to accepting the position.
As per the COVID-19 Mandatory Vaccination Protocol in High-Risk Settings, Nova Scotia Health requires all team members to be fully vaccinated by November 30th, 2021.
Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.
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https://www.linkedin.com/company/nsha/
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