JOB POSTING #902958

JOB SUMMARY:

As an integral member of UHN Digital, the role Application Support Analyst works with the Joint Department of Medical Imaging to support the RIS/PACS application software, and address the following in a desk-side and helpdesk environment: first level operational issues that arise with RIS (Radiology Information Systems) and PACS (Picture Archiving and Communications Systems); maintenance of the client and server hardware and software that host the RIS/PACS; implementation of RIS/PACS upgrades with the development team and project team; performing cross-functional duties as assigned or requested; performing other duties consistent with the job classification, as required. Successful candidates should have superb hardware and software diagnostic and troubleshooting skills, and experience in a Medical Imaging environment will be an asset.

QUALIFICATIONS:

Required:

• At minimum, completion of a Diploma in a related IT field
• Able to work onsite in Toronto (this is not a remote support position)
• Superb computer hardware and software diagnostic and troubleshooting skills
• Technical knowledge of computer/server hardware components
• Familiarity with TCP/IP and general networking concepts
• Able to quickly and effectively troubleshoot issues with computer hardware, Windows 10, Microsoft Office, Windows Server 2012+
• Able to work Monday to Friday during business hours during the day, onsite
• Able to take part in an after-hours (evenings, weekends, holidays) on-call rotation with other team members
• Must be a quick learner, and able to adapt to meet workflow demands

Preferred Experience (recommended):

• Previous work experience in a Medical Imaging / Healthcare IT field
• Experience in a break-fix computer hardware/software repair service environment
• Familiarity with DICOM and HL7 standards, and any related certifications
• Previous experience in both a HelpDesk call centre, and desk-side IT support an asset

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

Posted Date: March 21, 2023 Closing Date: Until filled

For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, and possess all the required experience and qualifications should apply.

University Health Network thanks all applicants, however, only those selected for an interview will be contacted.
UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.