About Lewer

Lewer Canada is a full-service brokerage as well as Third Party Payor (TPP) and Third Party Administrator (TPA) with national presence. We have been building and managing benefit programs for employers and their people for nearly 50 years.

Essential Duties and Responsibilities:

• Primary contact for plan administrators, plan members, service providers and partnered brokers to assist with administration, claims and coverage type questions
• Apply outstanding customer service to a loyal client base
• Process health, dental, life and disability claims internally
• Process plan member enrollments, changes and terminations using internal software and directly with service providers
• Maintain the activity data in the Client Relationship Manager (CRM) system, electronic filing of documents on the company’s server and CRM.
• Prepare and send monthly client invoicing, including outbound messaging
• Coordinate with Lewer US for accounts payable and accounts receivable, including bank deposits
• Advise management on opportunities to improve services and process
• Recognize and implement opportunities to improve client services and products/services offered (Kaizen)
• Assist agents in the implementation and production of new groups, including plan member booklets and cards.

Qualifications:

• 3-5 years related experience in office administration
• Proven ability to learn new software and advanced proficiency in MS Office Suite
• High attention to detail and accuracy
• Client-centric attitude a must
• Group benefit experience is an asset
• Ability to exercise sound judgment, initiative, discretion and independence
• Strong fluency in French and English with excellent communication skills – written and verbal
• Excellent organizational and time management skills with the ability to multi-task and prioritize
• Ability to work independently and within a team environment

Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Laval, QC: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Expected salary range:
• Will you be able to reliably commute to the office in Laval, QC for this job?

Education:

• DCS / DEC (preferred)

Experience:

• Customer service: 1 year (preferred)

Language:

• French (preferred)
• English (preferred)

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