Customer Service Rep -Construction Industry Job at Frendel Kitchens Limited
FRENDEL Kitchens is looking for the right person to join our Customer Care department. We are a major cabinet manufacturing company servicing the new build industry. Our offices are located in Mississauga, Ontario (Dixie Rd/401 area).
Our Customer Service Reps are responsible for ensuring all inquiries made by homeowners and site personnel are answered and resolved in a professional and timely manner.
Principal duties include
- Answer customer service telephone inquiries from homeowner and site representatives
- Book appointments with customers to arrange completion of service issues.
- Schedule service technicians ensuring the correct time allotments for repairs.
- Order parts and confirm that they are ready for the scheduled service date.
- Follow-up on any outstanding issues.
- Maintain accurate service records electronically and paper trail.
The ideal candidate will be well organized, detailed, have excellent time management skills. and be able to multi-task. You must be comfortable and confident communicating with with homeowners, site management, trades and internal departments.
Our standard office hours are 7:00am - 4:00pm Monday-Friday. We offer a competitive health benefit package after 3 months of employment.
Job Type: Full-time
Salary: From $21.00 per hour
Schedule:
- Day shift
- Monday to Friday
Experience:
- customer service: 2 years (preferred)
Work Location: In person
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