Vancouver, Mission, Lower Mainland, BC

Work From Home Opportunity

Are you a motivated individual? If so, then bring your expertise to Total Credit Recovery to conduct debt collection activities. We need talented, passionate professionals who are motivated to succeed!

What’s in it for you?

• Competitive salary
• Paid training
• Commission, contests and bonus plans
• Work from home opportunities are available
• Vacation within the first year
• Great benefits including medical, dental and optical plans
• Friendly and fun work environment
• Opportunities for advancement
• Eligibility for Permanent Residence application under the Federal Skilled Worked Program (National Occupational Classification (NOC) 6235, Class B)

The ideal candidate:

• You are ambitious and you love to learn.
• Thrives in the art of communication whether it be written or verbal
• Enjoy navigating through challenges by providing innovative solutions
• A great negotiator
• Has collections experience
• Be able to work independently and within a team to achieve performance goals
• Is detail oriented and can ensure adherence to regulatory requirements
• Thrives in a fast-paced environment
• Be legally entitled to work in Canada and successfully pass a criminal background check.

If this sounds like you, we’ve got you covered. You’ll begin your journey with an industry-leading paid training program for the first 3 days.

• Your training will get you equipped with the skills and knowledge to provide the best possible experience to our clients – we know there’s a learning curve and we’re here to help.
• Once you have learned the core principles of debt collection, you will receive client specific training that is mix of theory and on-the-job application - typically from Monday to Friday, 8:30 am to 4:30 p.m.
• Once you are ready, it’s hands-on, so you’ll get the real-life experience you need to rise to the challenge.

What the role entails:

Your role is primarily to contact consumers via the telephone to arrange payments for past due accounts in engaging and professional manner. When speaking to consumers you will:

• Propose solutions to address financial objectives such as debt management
• Research and evaluate consumer’s financial status, credit and ability to repay the loan

• Follow regulations and guidelines as per provincial, federal legislation and client specific directives.
• Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
• Complete credit and loan information
• Cleary and concisely document the details of each call
• Counseling customers on credit consequences
• Request statements on delinquent accounts and forward irreconcilable accounts for legal action
• Review and update credit and loan files

About us:

Total Credit Recovery Limited (TCR) is the largest Canadian-owned receivables management company, servicing most major Canadian credit grantors. TCR is a progressive company in the financial sector, with over 400 employees in 4 offices across Canada.

Total Credit Recovery Limited is proud to be an equal opportunity employer. We are committed to offering equal employment opportunities and fostering an inclusive, equitable and accessible environment. We welcome applications from persons representing the diversity of our community. Please notify us if you require accommodation at any time during the recruitment process.

For more on this and other employment opportunities at Total Credit Recovery Limited please visit our website: https://www.tcr.ca/en

Job Type: Full-time

Salary: $15.65-$17.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Tuition reimbursement
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location: Remote

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