Location: Edmonton, AB or Calgary, AB

Division: Natural Gas, Customer Experience & Initiatives

Salary: Starting rate is $31.64 per hour

Position Summary:

Always there. Anywhere. That’s us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We never break a promise and we have the courage to do the right thing, even when it’s hard. We take pride in holding ourselves to the highest standard of integrity and excellence in all that we do.

We are seeking a temporary Dispatcher to join our Customer Experience team! As a temporary Dispatcher, you will be responsible for receiving, analyzing and dispatching of inbound/outbound emergency and non-emergency inquiries from internal and external customers. Receives and transmits information through a variety of communication channels and provides support to the organization as required.

We’re looking for someone who cares about their work and strives for more each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative work environment. If you are someone who approaches work with passion, curiosity and the courage to innovate, then this role is for you.

What You Get to Do:

• Obtains required details from internal and/or external customers, determines the priority of inquiry, and dispatches work accordingly to the appropriate personal as required.
• Understands and follows emergency guidelines and company Work Procedures.
• Coordinates and responds to resource requests from company personnel for materials, services and/or information.
• Support the coordination of operations work and provide ongoing monitoring and utilization of company personnel.
• Facilitate, support and adhere to the company working alone procedure.
• Perform quality checks on pending service calls to ensure all process requirements are met.
• Read and interpret company electronic plans to assist internal customers in understanding gas facilities.
• Provide basic instructions and information to customers regarding the operation of natural gas equipment.
• Participate in the ongoing maintenance of Work Procedures, and related resource documents.
• Perform other related duties as required.

Requirements:

• Grade 12 Diploma or General Equivalency Diploma (GED).
• Strong keyboarding skills are required. Must possess working knowledge of software applications including Microsoft Word, Excel and Outlook.
• Experience taking emergency, priority and service calls along with the utilization of dispatching systems, would be an asset.
• Ability to read and interpret maps, coordinates and work plans would be an asset.
• Ability to work day, evening and night shifts of various lengths (4 – 12 hour shifts).
• Must demonstrate sound judgement and decision-making skills, attention to detail, good verbal and written communication skills, learning ability, initiative, responsible work habits and the ability to work well both independently and in a team environment.
• Ability to work and problem solve under tight deadlines and constraints in a professional and courteous manner with a customer service focus.
• Ability to evaluate, prioritize and coordinate work in a fast paced and changing environment.
• Ability to work both scheduled shifts, and on short notice.

What We Offer:

• A culture based on caring, integrity, agility, collaboration, and striving for excellence
• Competitive compensation

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

ATCO Natural Gas is part of ATCO Ltd. With approximately 6,000 employees and assets of $23 billion, ATCO is a diversified global holding corporation with investments in Structures & Logistics (workforce housing, innovative modular facilities, construction, site support services, and logistics and operations management), Energy Infrastructure (electricity generation, transmission and distribution; natural gas transmission, distribution and infrastructure development; energy storage and industrial water solutions; and electricity and natural gas retail sales), Transportation (ports and transportation logistics) and Commercial Real Estate. More information can be found at www.ATCO.com. ATCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law.