The main function of the reception agent is directly linked to the stay of the customers, that is to say: making room reservations, welcoming customers on their arrival and during the stay, giving information on the establishment and its services, as well as on the region's tourist attractions, sell and coordinate the various services of the establishment. The front desk clerk must also handle first level complaints.

Availability and flexibility, rigor and team spirit are essential criteria for a job as a receptionist. It is essential to have a sense of detail and a good interpersonal skill for contact with customers. The front desk clerk should have a keen sense of initiative and be able to remain calm under pressure.

The front desk clerk position requires working mornings, evenings, weekends and holidays (may include nights). The organization of work may vary depending on the occupancy rate of the hotel and the tourist season.

Responsibilities:

Greet customers on their arrival, verify reservation data and offer additional services.

Confirm, modify or cancel a reservation.

Obtain payment guarantees.

Assign the rooms, hand over the keys and provide the client with useful information about the establishment.

Check client satisfaction when leaving.

Finalize the note, have the accommodation costs approved, collect the payment and give a copy of the transaction to the client.

Collect keys and other items.

Promote the establishment's services, tourist attractions and various activities in the region and make reservations as needed

Receive and distribute mail or messages intended for customers.

Ensure the safety of customers and their property.

Respond to customer requests (wake-up call, room change, etc.)

Process customer comments and complaints and ensure the necessary follow-ups with customers and the departments concerned, transmit essential information to the people concerned.

Check daily records, customer accounts, cash statements and supporting documents.

Communicate to the various departments of the establishment the needs associated with reservations and customer requests.

Ensure the availability of equipment and follow-up on the services offered to customers.

Coordinate with the various departments (dining room, meeting rooms, room service, etc.)

All other tasks related to the position.

Skills:

Aptitude customer service.

Easy to communicate orally and in writing.

Stress tolerance.

Sense of initiative.

Sense of organization and attention to detail.

Autonomy, dynamism, interpersonal skills, courtesy.

Professional attitude and behavior (aptitudes for teamwork, honesty, sense of responsibility, diligence and punctuality, etc.)

position that requires working standing during 8-hour shifts

Be able to lift loads of 25kg (50lbs). (Suitcases, boxes, etc.)

Requirements:

1 year experience in hotel reception. (Obligatory)

Bilingual written and spoken (French and English) (Mandatory). Fluency in other languages ​​is an advantage.

Able to work variable hours (morning, evening, night, weekends and holidays).

Ability to conduct monetary transactions.

Knowledge of hotel management software and computer skills. (Obligatory).

Job Types: Full-time, Permanent

Salary: $20.75-$22.25 per hour

Benefits:

• Discounted or free food
• On-site parking
• Store discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekend availability

Experience:

• customer service: 1 year (required)

Work Location: In person

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