JOB OPPORTUNITY POSTING

HAMPTON INN BY HILTON TIMMINS

POSITION AVAILABLE: GUEST SERVICE AGENT

REPORTS TO: GUEST SERVICES MANAGER

ADDRESS: 848 RIVERSIDE DRIVE TIMMINS, ON P4N 3W1

*** STATUS: Must be resident of Canada - must be currently living in Canada and be ready to provide proof of eligibility to Work in Canada or be a Canadian Citizen. (Please do not apply if you do not meet this requirement).***

SUMMARY:

Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the Guest Service Agent to efficiently handle any function of the front office from the reception.

If you carry the hospitality gene and passion to delivering and exceptional customer service experience and seeking for an exciting change...this is it. We want to meet you.

RESPONSIBILITIES

· Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy.

· Performs credit card verifications; when declined contacts guest for alternative payment arrangements.

· Room block all VIP's, group and special requests.

· Ensures that the VIP list and room service requisitions are accurate and complete, then distributes.

· Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents.

· Prepares guest keys using key envelopes and/or room slips.

· Ensures all guest registration cards and credit cards are correctly completed and filed by room number.

· Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits.

· Maintains cashier float as supplied, provides currency exchange for guests and efficiently prepares cash deposit.

· Reports overages and shortages on a daily basis. Responsible to present and/or return float intact upon request.

· Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stayovers and room changes.

· Issues and controls safety deposit boxes to guests in accordance with hotel procedures.

· Mails any delayed guest charge receipts.

· Assists with room reservations and switchboard operation when necessary.

· Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell.

· Negotiates rates within parameters set by the FOM.

· Reports to supervisors any guest complaints or security issues.

· Records and enters all wake-up calls and ensures they are given at the correct time to the correct room.

· Reports any equipment malfunction, emergency situations or suspicious persons to the supervisor.

· Handle all guests inquiry or complaints in an efficiently and reports any guest complaints to supervisor immediately if he/she cannot handle it personally.

· Ensures guest satisfaction.

· The Guest Service Agent may be required to work as a night auditor from time to time as per business needs.

· Other Tasks may be assigned

REQUIRMENTS:

· Minimum of 2 years’ experience in Hotel Front Desk role

· Knowledge of ONQ/ HILTON system(s) is preferred

· Weekend/Evening availability and flexible working hours

· Strong analytical abilities, detail oriented and able to multitask

· High school or college diploma in Hospitality or Tourism an asset

· Knowledge of Excel & Microsoft Office

· Bilingual is an Asset

Interested candidates please apply to this job posting on Indeed.ca

Please note that due to high volume of applicants only short-listed candidates will be contacted.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Date Listed: November 7th 2022 Closing Date: Until filled

Job Types: Full-time, Part-time

Salary: $15.50-$16.50 per hour

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Vision care

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Overtime pay

Experience:

• customer service: 1 year (preferred)

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