Intern Job at QuadReal Property Group
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $67.1 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating companies in which it holds an ownership interest.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
We are committed to providing our Co-ops/Interns with a student experience that provides a supportive and engaging learning environment while developing skills and business acumen. Students will have the opportunity to participate in a variety of experiences including our Corporate Speaker Series, Fireside Chats, Volunteer opportunities and Networking events.
Eligibility Note: To qualify for a student (Co-op/Internship) opportunity, students must be enrolled in their academic studies at a post-secondary institution (university/college) and must be returning to school after completion of their work term with QuadReal. If you are a student registered in an official co-op program at your post-secondary institution and completion of a final work term is a mandatory component for you to graduate, you are eligible to apply with the understanding that you will leave QuadReal at the end of your work term or have the possibility to be considered for full-time opportunities.
While we appreciate your enthusiasm, we kindly ask you to apply to your top three positions of interest. This will help us better understand and align your interest with our needs.
Based in Vancouver or Toronto, the Co-op/Intern, Service Delivery will report to the Manager, Service Delivery and will support QuadReal’s Service Delivery team in the day-to-day operations, as well as participate in the discovery and documentation process of service-related issues in our established, yet evolving, IT environment. The Co-op/Intern will have the opportunity to review service request and incidents and respond to them with guidance from the experienced Service Delivery team. This role will have the opportunity to provide innovative solutions to problems and improve existing processes and tools, currently utilized at QuadReal.
What We Offer:
An organization and leaders that support your development through meaningful work experience
A Student Mentorship Program designed to provide 1:1 support throughout your experience
Opportunities to build your industry knowledge through Corporate Speaker Series & Fireside Chats
Giving back to community with your peers and team members through volunteering events
Opportunities to build long lasting industry and professional relationships
What You Will Experience:
Prioritizing & resolving incoming IT issues/requests remotely via email, chat, phone, or in person.
Ensuring user queries and/or issues are documented, validated, and triaged for further action by following established processes & procedures.
Achieve a high level of user satisfaction with every interaction.
Investigate moderate technical issues using a variety of tools while employing a disciplined and methodical approach to arrive at responsive and effective solution(s).
Ensuring that service and support related details are communicated to users through the appropriate channel(s) and communication is timely.
Documenting processes and maintaining service desk records.
Collaborate with other IT teams to solve service and support related issues.
Have fun as a member of a high performance and respected Service Delivery team.
What You’ll Bring:
Currently enrolled in an academic program preferably in Information Technology, Computer Science and/or working towards one or more of the following certifications (ITIL Foundations, A+, Network+, MCSE, MCDST, etc.) considered an asset.
Strong quantitative and analytical skills; detail-oriented and proficient in building and handling complicated data sets.
Excellent communication and presentation skills; demonstrate an ability to effectively communicate and present results that articulate key themes and messages.
Proficient knowledge with Windows Operating Systems, Networking, Office 365, and Active Directory. Experience with a leading IT Service Management application such as ServiceNow is considered an asset.
Previous experience working within an IT related environment, Service/Help Desk, conducting research into IT Service issues and products is considered an asset.
Don’t have all of the above skills? Don’t worry. We still want to hear from you!
QuadReal has introduced a mandatory COVID-19 vaccination policy that requires full vaccination against COVID-19 for everyone working in our offices or sites. Accordingly, a successful candidate offered employment at QuadReal will need to provide proof of full vaccination prior to commencing employment, subject exemptions permitted under applicable employment and human rights legislation.
Want to learn about our end-to-end recruitment process? Click this link for a short video that will take you through each step, so you’ll know exactly what to expect.
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