In less than a decade, Magnum became one of the leading solutions for primary and remedial cementing services in North America. Now poised to also serve our customers’ soil stabilization, vac and water, and downhole tool needs, Magnum is well-positioned to provide expertise in all the services that we offer.

Under the direction of the Logistics Manager, the Logistics Coordinator is responsible for supporting activities related to the movement and distribution of people, supplies, and materials within the organization, as well as prioritizing, coordinating, and dispatching service activities in the field across Magnum’s multiple service lines. This role ensures that company requirements and customer needs are met or exceeded in the course of daily operations, optimizing Magnum’s entire transportation cycle.

The Logistics Coordinator role encompasses three levels of seniority based on skillset and experience with Magnum’s various external service lines, as well as the ability to support multi-regionally, with Magnum’s regions being Canada and the United States. Magnum’s external service lines include Oilfield Cementing, Fluid Services, Soil Stabilization, and Isolation Technologies. Specific definitions on the levels are as follows:

Logistics Coordinator 1 – Fully Competent in Multi-Regional Call Sheet Creation for Internal Moves + Service Lines. The Logistics Coordinator 1 position is an entry-level position into the role. Logistics Coordinator 1’s are able to competently and successfully create and build call sheets for all internal hauls, as well as for the Oilfield Cementing, Fluid Services, and Soil Stabilization service lines at a multi-regional level, including booking accommodations for travel.

Logistics Coordinator 2 – Fully Competent in Level 1 Tasks + Dispatching Oilfield Cementing, Soil Stabilization, and Fluid Services Jobs. The Logistics Coordinator 2 position is a specialized position awarded to Logistics Coordinators who have a proven track record of level 1 tasks, as well as interfacing with vendors and customers to dispatch internal hauls and external work for the Oilfield Cementing, Soil Stabilization, and Fluid Services service lines, including the planning of driver tasks.

Logistics Coordinator 3 – Fully Competent in Level 1 & 2 Tasks

The Logistics Coordinator 3 position is a specialized position awarded to Logistics Coordinators who have a proven track record of competently and successfully performing all level 1 and level 2 tasks for the Oilfield Cementing, Fluid Services, and Soil Stabilization service lines, as well as able to support a 24/7 coverage rotation. This role will also support the Isolation Technologies service line as applicable.

Job Responsibilities

Logistics Coordinator 1

• Create and build all call sheets for internal hauls (unit moves and chemical and bulk product hauls), parts movement, and hotshots.
• Create and build call sheets for multi-regional work in the Oilfield Cementing, Fluid Services, and Soil Stabilization service lines, including imports and exports.
• Act as a power user for the department’s various systems and be able to troubleshoot, train, and support other logistics and field staff, as needed.
• Ensure the accuracy, timeliness, and consistency of the information in the operational information systems, such as Motive for people management, GFI for equipment management, and Spira for customer management.
• Operate GPS and communication equipment to correctly identify and determine location of company resources.
• Set logistic plans that meet customer and delivery requirements.
• Organize and coordinate the logistical movement of materials, commodities, people, and any additional resources, as needed.
• Document actions by completing job summaries, tickets, and other applicable records as required.
• Determine efficient and cost-effective methods of moving bulk goods from one location to another.
• Handle insurance, customs, permits, weights, dimensions, cargo, fees tickets, and other regulatory requirement paperwork at a local and multi-regional level.
• Maintain current knowledge of relevant legislation, political situations, and other factors that could affect logistics.
• Apply critical thinking as it related to system and process improvements, support changes as they are rolled out.
• Coordinate and communicate with other departments to facilitate efficient daily operations.
• Interface with oncoming relief crew to communicate the status of all field staff and other information pertinent to the oncoming shift.

Logistics Coordinator 2

• Dispatch and act as the primary contact for internal hauls (unit moves and chemical and bulk product hauls), parts movements, and hotshots.
• Dispatch and act as the primary contact for multi-regional work in the Oilfield Cementing, Fluid Services, and Soil Stabilization service lines, including imports and exports.
• Dispatch the transportation of materials or equipment cross border, including customs / brokerage requirements.
• Coordinate and dispatch any transport work Magnum is hired to complete for 3rd party companies.
• Act as a point of contact for 3rd party vendors Magnum hires for internal hauls, as needed.
• Receive and acknowledge requests for service from customers and maintain accurate job summary records.
• Direct and control the activities of service staff on a day-to-day basis to maintain or exceed customer satisfaction.
• Collaborate with managers on staff and equipment availability to create and communicate efficient schedules.
• Provide assistance and support to the employees in the field, as needed.
• Follow up on outstanding customer requests to ensure timely completion.
• Identify, investigate and resolve customer complaints and issues.
• Ensure that all drivers and service staff receive rest or reset breaks, as required.

Logistics Coordinator 3

• Participate in weekly and quarterly sessions with the Technical Services department, predominantly the Magnum Continuous Improvement Team (MCIT), on ongoing initiatives.
• Provide technical and operational expertise on all job types, including troubleshooting and problem solving on job problems, as needed and based upon established workflows.
• Act as a point of contact in initiating any Emergency Response Plan as needed and per established company processes, expectations, and workflows.
• Dispatch and act as primary contact for work in the Isolation Technologies service line, as needed.

General

• Participate in training and development activities.
• Other related duties as required.

Qualifications, Knowledge, Skills, and Abilities

• Required:

o Minimum 2 years’ experience in a dispatch/customer service or relevant industry related experience.

o Excellent customer service and spoken and written communication skills.

o Experience and ability to use computer software. Proficient experience in MS Office (Word, Excel, Outlook) and records management software.

o Strong typing skills. Typing coursework or proven self-taught proficiency.

o Able to work overtime, be on call, accommodate a flexible schedule, and travel to meet the needs of the business.

o Legally eligible to work in the country the role is based out of.

• Looking For:

o Able to maintain accurate files ensuring confidentiality of data is maintained.

o Detail and process oriented and have high degree of accuracy.

o Strong multi-tasking ability, often handling time-sensitive scheduling issues.

o Excellent organizational and time management skills.

o Ability to function well under pressure.

o Superior problem-solving skills.

o Able to work with a high degree of independence and collaboration.

o Strong work ethic, positive attitude, reliable, and dependable.

o Flexible and able to adapt to change.

o Team player and customer service focused.

o Demonstrated initiative and results orientated.

• Assets:

o Oil and Gas services experience and industry knowledge.

o Working knowledge of Hours of Service regulations.

Magnum Services is an equal opportunity employer. We celebrate, support, and thrive on diversity, and are committed to creating an inclusive environment for all employees. Please note that this position will remain open until a successful candidate is found. While all candidates are welcome to apply, only those who appear to meet the requirements of our available roles will be contacted.


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