Role: Manager, Learning Technology and Support Services

Reporting to: Chief Learning Experience Officer

Location: Canada

Role Type: Full time - Hybrid

Salary: Salaried

Position Summary:
The Manager of Learning Technology and Support Services plays a critical role in DHGE outcomes by ensuring all learner- and facilitator-facing experiences are best-in-class. This includes the timely launch and smooth running of all academic programs. The Manager of Learning Technology and Support Services requires a customer-centric who inspires all to provide world-class customer service in an effort to improve the overall student experience and retention across all programs.

Supervisory Responsibilities: Manages others

Core Duties:

• Oversees the following DHGE functions:

• LMS course builds and ongoing delivery
• Facilitator onboarding and monitoring
• Survey distribution and data collection
• Learning technology integrations
• Learner lifecycle management
• Customer service and support

• Provides a continuous feedback loop to the Product Development team to

• Manages customer support function and inspires world-class customer service
• Ensures continuous uptime and availability of learning products (as made

• Trains and motivates a team of top-notch course facilitators and maintains data

• Helps manage student information, and reconciles final student enrollment and

• Oversees surveys in Qualtrics, including the collation and summarization of data,

• Provides students with access to learning management system and nurtures

• Oversees quality assurance process on newly published courses
• Keeps supervisor informed of any issues related to the smooth functioning of the

Minimum Qualifications:

• Bachelor’s degree in a relevant area.
• Experience working in higher education desirable but not required.
• Knowledge of the US regulatory environment is desirable but not required.
• Knowledge of:

• Canvas and other learning management systems
• Google Suite, Microsoft Office applications, Microsoft SharePoint, Adobe Creative Suite, Articulate 360

• Key skills:

• Efficient project management
• Attention to detail
• Strong communication skills
• Able to multitask

Working Relationships: Close and frequent contact with vendors and partner
institutions. Ability to work independently.

Working Conditions:
Home-based. Some minor travel may be required.

May be required to work evenings and some weekends