Manager, VIP Front of House Job at Cineplex
Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.
Work location:
CPX Winston Churchill
City:
Oakville
What you will do:
Leading & Managing the Team:
- Actively participate in recruiting efforts to build a strong team.
- Makes job offers to FOH Supervisors and VIP Cast Members.
- Manages job postings in the applicant tracking system.
- Conducts group interviews.
- Conducts the final interview ahead of job offer for FOH Supervisors and VIP Cast Member.
- Coaches, trains and mentors VIP Cast Members, FOH Supervisors and Kitchen Leads and provides ongoing feedback.
- Conducts 1:1 meetings, goal setting and development discussions with FOH Supervisors.
- Works closely with entire team, including General Manager, sharing information openly to enhance learnings and problem solving on an on-going basis.
- Reviews daily challenges of guest service to enhance operational execution.
- Takes action on feedback of guest service challenges to enhance operational execution.
- Works towards their assigned theatre's metric goals by reviewing execution and recognizing success.
- Accountable for assigned theatre metrics goals by reviewing execution, recognizing and rewarding success.
- Encourages high performance through on-going development of the VIP Cast Members FOH Supervisors and Kitchen Leads, driving continuous performance improvement based observations of performance and discussions with salaried management.
- Manages and encourages high performance through on-going development of the Team, driving continuous performance improvement based on development plans, completion of performance evaluation through current performance management process.
- Monitors and provides to salaried management, observations regarding all Cast behaviour and performance.
- Applies, administers, and ensures privacy regarding all discipline in a fair and consistent manner, adhering to all company policies and procedures.
- Assists with the organization of and actively encourages participation in Cast events.
- Recommends Cast events and assists in the communication of said events to employees.
- Initiates and maintains communication on an individual level as required to increase motivation, engagement and retention.
- Provides feedback regarding individuals with the potential for advancement in the Cast Member career path.
- Conducts preliminary interviews for Cast member career path decisions, based on the feedback, and recommends individuals to be promoted to senior management.
- Facilitates and organizes cast training as identified and as required.
Managing the Guest Experience:
- Interacts regularly with Guests to understand their expectations;
- Maintains a high degree of visibility, professionalism and accessibility to Guests.
- Coaches FOH Supervisors to maintain a high degree of visibility, professionalism and accessibility to Guests.
- Coaches, cross-trains and cross-utilizes FOH Cast to deliver optimum standards of service to our VIP Guests.
- Deals swiftly and professionally with Guest concerns on all matters.
- Uses Guest feedback to evaluate and improve guest service levels.
- Delivers high quality service in all areas.
- Conducts frequent walkthroughs using all building assessment tools.
- Address deficiencies in guest service areas, as identified on the building assessment tools, and create and execute action plans.
Managing the Theatre:
- Reacts to fluctuations in business levels. Executes changes in staffing levels.
- Anticipates fluctuations in business levels and its impact on the business and makes effective decisions that meet budget and optimize the Guest experience by adding staff, or reducing staff compliment.
- Effective management of promotions, rentals and other special events; addressing feedback and making corrections from theatre events.
- Operates and supports in the operation of the theatre according to corporate standards.
- Provide feedback around the execution of the third party contracts.
- Communicates theatre information upward, downward and across.
- Accountable for completing accurately all daily, weekly and monthly reports.
Profit Maximization:
- Provides recommendations to increase revenues and efficiency or improve profitability in all areas of the business.
- Assists the theatre in achieving its budgetary requirements.
- Ongoing management of budgets in relation to fixed costs and variable costs.
- Provides updates and remains aware of competitive activity in the market, adapts, and provide recommendations.
- Supports in the execution of all corporate initiatives related to key business units such as, but not limited to, Media, Marketing and Merchandising.
- Accountable for the execution of all corporate initiatives related to key business units such as, but not limited to Media, Marketing and Merchandising.
Health & Safety:
- Ensures that machinery and equipment are safe for both guests and employees, and locked out if necessary.
- Ensures that machinery deemed unsafe is repaired.
- Ensures employees receive training in the safe operation of their specific work tasks.
- Ensures all injuries and near misses are reported to the management team; submits incident reports as necessary.
- Oversees and ensures all Cast are held accountable and are following the health and safety policy and guidelines.
Inclusion & Diversity
Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.
Life at Cineplex:
Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies – operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families.
At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.
Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.
We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you.
Learn more about our businesses through the links below.
Cineplex
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Cineplex Digital Media
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Cineplex Media
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Cineplex Store
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Player One Amusement Group
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Playdium
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The Rec Room
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SCENE
Successful candidates will enjoy free movies, competitive wages, comprehensive training programs, and tuition assistance. If you love the movies and enjoy working with the public, then this opportunity would be perfect for you. Don’t Wait!! Apply Today!
While we appreciate all interest, only those candidates selected for an interview will be contacted.
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