At SaltWire, we’re in the business of fostering connections.

Our network of locally based newsrooms, client specialists and support teams work every day to connect you and your community with content that matters to you. News, culture, weather, opinions: you name it, we’re talking about it.

Our newsrooms deliver breaking-news coverage and in-depth features, alongside stories about the people who shape the communities we live in. There’s no story too big or too small, when you love local like we do.

We are proud of the stories we tell, and excited about the ones we haven’t yet discovered. We can’t wait for you to help us tell them, as you share them with the people you know.

We are currently hiring a Member Services Representative, to work as a team member in our inbound/outbound environment. You will be responsible for providing quality customer service to our readers, potential readers, advertisers and internal customers.

Our member services department is open 7 days a week including holidays. You must be flexible to work within the hours of Monday – Friday 6:00 AM – 7:00 PM, Saturday 6:00 AM – 4:30 PM, and Sunday 9:30AM – 7:00 PM. Depending on shift and skill set, you may be required to work either in office or from home.

SaltWire Network Inc. supports a healthy and balanced lifestyle. Our total compensation package includes a defined contribution pension plan, health and dental plan, a health care spending account, and an employee and family assistance program.

Our core values: Proactively Team Up, Celebrate Others, Stick-with-it-ness, Client at the Heart of Everything, Do the Right Thing, Pride in Work, and Adaptable. If you share these values and feel that you have the talent and motivation to succeed, then come join our team.

Essential duties and responsibilities include but are not limited to:

• Providing excellent customer service via telephone, email and in person walk-ins from current and potential members;
• Conducting outbound calls to members or potential members for account renewals, member updates and sales calls;
• Assisting members with one-call resolution by using all available resources;
• Verifying and maintaining databas records;
• Booking classified ads, obituaries, processing payments and daily cash deposits;
• Providing support for our digital products with first level technical issues on their account or services experienced;
• Other duties as required.

Minimum qualifications:

• High speed internet access and space to work from home.
• Minimum 2 years customer service experience
• Strong communication skills, both written and verbal
• Computer Skills with a strong knowledge of Microsoft Office, mainly Excel
• Ability to learn new software and type at least 35 WPM
• Ability to multitask large work volumes in a fast pace working environment
• Detail oriented and time management skills

Qualified applicants are invited to forward their cover letter and resume quoting posting #11-22

Job Types: Full-time, Permanent

Salary: $16.50 per hour

Benefits:

• Company pension
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Halifax, NS B3L 4T9: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

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