Position Purpose summary:

The Program Manager works collaboratively with the management team to manage program components of the live-in facilities and Community & Family Services.

Reporting to the Executive Director (or designate), the Program Manager is responsible for maintaining high level of program services for program participants and service users, a safe workplace for our employees and volunteers, and strong community partnerships; as well as, exploring innovative solutions to meet the strategic priorities.

Accountabilities:

Program Management

· Develop program operational plans.

· Develop, implement, and evaluate program goals that support the annual program operational plan, including identifying gaps in service and developing new initiatives and partnerships.

· Ensure best practices are researched and implemented.

· Develop and update program policies and guidelines.

· Develop program evaluations and commits to quality improvement.

· Work with service and management teams to ensure program and guest needs are being addressed on an ongoing basis

· Anticipate and mitigate program risks to staff and guests, including health and safety issues, policies, and procedures etc.

· Guest engagement, including supporting guest service team in coordinating and communicating case plans for guests

· Assume the role of the program supervisor in their absence i.e., vacation coverage, sickness, vacancy, and other time off situations

· Meet regularly with program supervisors to discuss program specific successes, challenges, and vision

People Leadership

· Ensure programs are fully staffed with qualified staff and that staff have the resources to do their jobs.

· Hire, orient, train, support, evaluate and retain direct reports.

· Grow, develop, and coach direct reports to meet client needs, increase program effectiveness and continuous quality improvement related to programs services.

· Ensure compliance with all legislation and workplace policies and practices.

Administration

· Develop and review policies and procedures

· Staff scheduling and payroll reconciliation where required

· Work with other members of the management team to develop consistent tools to streamline processes and create statistics, measurable evaluation, and reports

· In cooperation with the Program Supervisor, ensure contract/contribution agreement compliance

· Participates as a member of the on-call supervisory team on a rotational basis (includes after-hours and weekends)

· Stakeholder engagement which may include sitting on external and internal committees or boards

· Remain current with changes in sheltering, homelessness, mental health, addictions, and food security policies, cultural shifts, and best practices

WORKING CONDITIONS:

· The position is full-time based on a 40-hour work week.

· Primarily office work but may require light lifting in support of program areas i.e., food deliveries, food drives.

· May be faced with dealing with aggressive and/or disruptive clients.

· Meetings with external agencies may be offsite – at times accompanying/attending on behalf of the Executive Director.

Education, Qualifications and Certifications:

· Completion of a formal post-secondary/college/University program of three academic years in Human Services or Social Work, or equivalent preferred

· First Aid and CPR Certification

· Suicide Intervention Certification

· Non-Violent Crisis Intervention/Verbal Judo, or equivalent an asset

· Valid Class 5 Driver’s License with a clean driver’s abstract

· Security Clearance from Public Services and Procurement Canada will be required

Requirements

· A minimum of five (5) years of experience in the social service sector, including leadership, financial management, program, and social service management experience.

· Experience working with people experiencing homelessness and supporting individuals in housing.

· Experience working in a diverse workplace and sensitive to issues that may arise from cross cultural communications; able to promote a positive and inclusive work environment

· Knowledge of, or ability to learn data entry software i.e., Link2Feed, UltiPro, Hifis

· Respect and understanding of The Salvation Army – its mission, vision, and values

Skills and Capabilities:

· Planning: proficiency in strategic planning, program development and evaluation.

· Operational/Service Management: set clear standards and practices to deliver quality services in accordance with accreditation processes, intended program outcomes, and resources; monitor and build an ongoing continuous improvement and learning environment; attention to detail, problem solving and analytical skills. Demonstrated ability to complete accurate and concise reports.

· Communication: excellent communication skills (verbal/written); strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility; strong skills in MSOffice 365 (Outlook, Excel, TEAMS, Word, PPT) to prepare/present information. Able to work collaboratively with sector agencies.

· Managerial leadership: Leads with effective change management and staff engagement principles to promote excellence and strong teams; sound management skills including setting direction, managing performance, assessing capability; proven ability to establish and maintain productive relationships with community partners.

· Vision and Values, exemplifying highly ethical standards of conduct; knowledge, understanding, and a commitment to equity, diversity, and inclusion.

· Demonstrated trauma informed care and de-escalation skills.

Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.

Job Type: Full-time

Salary: $85,000.00-$90,000.00 per year

Benefits:

• Company events
• Dental care
• Vision care
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Yellowknife, NT: reliably commute or plan to relocate before starting work (required)

Education:

• AEC / DEP or Skilled Trade Certificate (required)

Experience:

• social service: 5 years (required)

Licence/Certification:

• First Aid Certification (required)

Work Location: In person

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