At Gateway Mechanical, the extraordinary is possible to achieve in the role of Refrigeration General Foreperson!

At Gateway Mechanical, we’re focused on providing the best possible customer service in safe, effective, and innovative ways. Founded in 1968, Gateway Mechanical is a privately-owned company that has established itself as a leader in the commercial and industrial refrigeration, heating, and air conditioning industry (HVACR). Attending to 40,000+ service calls per year, Gateway is the largest HVAC & Refrigeration service provider in Western Canada. Our model is comprised of local branch teams with fully qualified personnel representing HVAC, refrigeration, plumbing/gas fitting, sheet metal, and electrical trades. These teams are supported by centers of excellence including professional engineers and project managers which ensures Gateway’s full technical capability is available for every project and service call.

The Refrigeration General Foreperson is responsible for field operations in their assigned trade, region, or operational scope. This includes leading an engaged team of Technicians and Foreman in field operations execution, safety performance, and client satisfaction.

Operational Excellence:

• Provide technical direction to Foreman field technicians;
• Maintain working customer relationships and assist with account management where required;
• Inspire direct reports to meet, or exceed, customer expectations;
• Provide field coverage for holidays or during busy periods;
• Stay abreast of current developments and trends in all relevant technical knowledge areas;
• Study competitor activities and provide to management as required;
• Ensure field staff have the appropriate tools and skills needed for success;
• On-call support & scheduling;
• Accountable to ensure the Work Order lifecycle is preserved as per identified key performance indicators;
• Support Customer Service Representatives on customer priorities and advise the best technician suited for the job as required;
• Respond to customer callbacks and providing assistance on technically complex situations;
• Daily check-in communication with direct reports;
• Ensure work orders that are assigned to technician group are scheduled and completed;
• Pro-active communication with customers to resolve any concerns that may arise;
• Approve payroll timesheets and tool lists for direct reports;
• Manage vacation schedules to ensure proper coverage;
• Ensure best in class customer and quality service;
• May be in sole control of a site, or work alongside a project manager, overseeing multiple trades;
• May be responsible for ordering materials and supplies;
• Provide holiday coverage and over-all support to the Forepeople; and
• Perform site and vehicle inspections.

Health, Wellness, Safety & Environment:

• Champion Gateway’s Safety Culture;
• Actively participate to help ensure that Gateway successfully passes COR audits;
• Act as an example through diligent practice of all HSE regulations;
• Actively participate in HSE meetings;
• Sets a personal example to promote a safe work environment & ensures that sound environmental practices are followed;
• Demonstrate environmental considerations with a view at reducing the impact of operations;
• Promote & protect conservation & biodiversity wherever possible
• Ensure all HSE-related training and documentation is reviewed, understood, and signed off on by direct reports in a timely manner.

Human Resources:

• Act as a coach and mentor by providing training and advice when needed by a member of the team;
• Escalate performance management issues to the Field Operations Supervisor;
• Ensure all required documentation is fully completed such as FLHA’s, Time Sheets, and personal notes of interactions with customers and direct reports;
• Assist the Field Operations Supervisor in assessing technician competency levels and recommend
• Review and approve time-off requests for direct reports;
• Assist in ensuring proper onboarding and orientation of new technicians;
• Work hard to ensure your team is engaged and motivated;
• Maintain a positive tone within the team and work cooperatively through personal behavior, work contribution and the sharing of expertise and knowledge; and
• Act as an ambassador for Gateway Mechanical Services in all dealings with the public, management, and team members.

Other required duties may be assigned that fall within the parameters of the primary responsibility of the position.

Requirements/Certifications:

• Journeyperson Refrigeration/HVAC Certification;
• 5 years experience working as a Foreperson;
• Previous experience servicing supermarket refrigeration systems is required;
• Previous experience with chiller installs and renovations is an asset;
• Ability to learn new technology platforms quickly; and
• Intermediate knowledge of Microsoft 365.

Physical Work Conditions:

• Field setting position 50%;
• Office setting position 50%;
• Travel to establish and maintain relationships with customers; and
• Travel to customer sites.

Perks of Working at Gateway:

• Unionized work environment
• Company vehicle
• Company paid pension
• Company paid health & dental benefits
• Clothing & boot allowances
• Employee assistance program
• Competitive salary
• Safe work culture
• Weekly payroll
• Great team environment

The Future is Bright. Come Grow with Us!
http://careers.gatewaymechanical.ca/


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