Service Supervisor Job at People First HR Services Ltd.
Service Supervisor
Russell, Manitoba
AgWest is looking for a Service Supervisor to support the service team of field and shop technicians, service administrators, as well as customers, to achieve their potential. As the Service Supervisor, you will inspire your team, colleagues, and customers by creating rewarding and valued experiences for all.
The Service Supervisor is accountable for ensuring that the work performed both in the field and in the shop is completed in a professional manner with quality workmanship. In addition, you must ensure that the shop operates in accordance with the department’s quality, safety, profitability and customer service standards.
As the Service Supervisor you will:
You and Your Experience:
#IND1
Russell, Manitoba
AgWest is looking for a Service Supervisor to support the service team of field and shop technicians, service administrators, as well as customers, to achieve their potential. As the Service Supervisor, you will inspire your team, colleagues, and customers by creating rewarding and valued experiences for all.
The Service Supervisor is accountable for ensuring that the work performed both in the field and in the shop is completed in a professional manner with quality workmanship. In addition, you must ensure that the shop operates in accordance with the department’s quality, safety, profitability and customer service standards.
As the Service Supervisor you will:
- Monitor performance of duties and responsibilities of staff while evaluating processes to attain optimum customer satisfaction.
- Maintain a positive working relationship between internal and external customers and employees.
- Develop and oversee departmental processes and operations.
- Lead a positive and creative team environment based on mutual trust and respect.
- Use analytical techniques to identify & solve causes of departmental concerns.
- Create employee work schedules and customer quotes, schedules, and invoices.
- Coordinating, supervising, directing, and advising staff and customers.
- Review work orders for proper invoicing to customers and warranty.
- Establish priorities, outlining goals and assuring completion of objectives.
- Anticipate customer needs and ensure effective management of same.
- Resolve sensitive and non-routine customer issues.
- Conduct performance evaluations.
- Ensure a safe work environment and promote positive morale among staff.
You and Your Experience:
- Completion of High School Diploma.
- Strong multi-tasking, organizational, and people skills.
- Mathematical and computer knowledge.
- Strong leadership and communication with experience collaborating with others.
- Highly motivated individual with initiative, strong work ethic, and ability to work in a fast-past environment.
- Mechanical experience in all divisions (AG, Truck, Heavy, Lift).
- Ability to overcome continuous pressure from deadlines, production quotas, accuracy, or similar demands.
About AgWest:
AgWest Ltd. is one of Canada’s most prominent agricultural equipment dealers with six locations throughout Manitoba. From CLAAS machinery to numerous AGCO brands, AgWest provides new and used farm equipment to keep farming operations productive year-round. They provide a full selection of attachments, supply products and genuine parts from dedicated sales and service teams.
At AgWest, competitive advantage is derived by developing and harnessing the talents and skills of their team.
How to Apply:
Please apply online at https://jobs.peoplefirsthr.com/#/jobs or by emailing your resume in confidence to Jenessa McCrae at jmccrae@peoplefirsthr.com.
For further information about this career opportunity, please feel free to contact Tara Gousseau 204-940-3928.
W e thank all applicants for their interest; however, only those selected will be contacted.
AgWest Ltd. is one of Canada’s most prominent agricultural equipment dealers with six locations throughout Manitoba. From CLAAS machinery to numerous AGCO brands, AgWest provides new and used farm equipment to keep farming operations productive year-round. They provide a full selection of attachments, supply products and genuine parts from dedicated sales and service teams.
At AgWest, competitive advantage is derived by developing and harnessing the talents and skills of their team.
How to Apply:
Please apply online at https://jobs.peoplefirsthr.com/#/jobs or by emailing your resume in confidence to Jenessa McCrae at jmccrae@peoplefirsthr.com.
For further information about this career opportunity, please feel free to contact Tara Gousseau 204-940-3928.
W e thank all applicants for their interest; however, only those selected will be contacted.
#IND1
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