Support Engineer Job at Concentrix
Job Title:
Deskside Support Engineer IIJob Description
IT Ops is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.Essential Functions/Core Responsibilities
- Coordinates as smart hands with different portfolio and engineering workgroups
Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
- Perform hardware and software upgrades to peripheral equipment
- Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
- Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
- Perform site maintenance and safety checks of assigned equipment
- Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required- Performs backup for the onsite servers
Candidate Profile
- Bachelor's Degree in related field from a four-year college or university with three to five years of relevant experience preferred
- Strong communication skills, both written and verbal
- Demonstrated ability to multi-task and meet timelines on deliverables
- Self-starter, sense of urgency, and works well under pressure
- Strong attention to detail
- Proficient in Microsoft Office
Location:
CAN Mississauga - 6725 Airport RDLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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