Marks Marine Pharmacy is a fast growing e-commerce health and wellness service. Saving customers up to 80 percent on their health products and prescription medications, and focusing on giving the best service in the industry through education and guidance.

It is a privilege to help others, and this is a rare niche business in many ways. Every call is positive and our customers express their appreciation constantly.

To understand our standard of care and the types of responses we receive day after day, please read our reviews on google by searching "Marks Marine Pharmacy"
https://www.google.com/search?q=marks+marine+pharmacy&rlz=1C1ONGR_frCA956CA956&oq=marks+marine+pharmacy&aqs=chrome..69i57j46i175i199j0l3j69i61l3.2803j0j7&sourceid=chrome&ie=UTF-8#lrd=0x54867459f4537ae9:0xdb1319265eaaa1c5,1,,,

Successful candidates will have a positive and outgoing personality and be able to effectively communicate with patients over various mediums (primarily phone, but also email and text).

Roles and Responsibilities - handling inbound and outbound interactions with customers providing education, guidance, and support. You do not need to know anything about medications - only about services associated with the different categories of medications.

Position Qualifications

• Excellent interpersonal and customer service skills.
• Above average computer skills and know how (variety of computer softwares used daily).
• Positive and upbeat outgoing personality.
• Close attention to detail.

Position Responsibilities

• Be an ambassador
• Handle inbound calls.
• Make outbound calls as required (the goal is to stay on the phone all day everyday)
• Identify and assess clients needs and make personalized recommendations based upon knowledge gained through training and information found on our website.
• Provide accurate, complete, and relevant suggestions to clients.
• Resolve client complaints and know when to excalate and transfer to management or seniority.
• Utilize proprietary software to fulfill client orders in an accurate and in a timely manor.
• Adhere to quality guidelines and standard of care.

Hours - 9-5 Monday to Friday plus 2 Saturdays per month paid time and a half (40 hour week followed by a 44 hour week wth 4 hours paid overtime). We are open and working on all Canadian Holidays - also paid time and a half. Two weeks off per year available to everyone when booked in advance.

Location:

• Vancouver (main and marine)
• Moving soon! We are in the process of upgrading and renovating a new space, and hope to move by September. New location is at boundary and Hastings in Vancouver (near PNE).

Job Type: Full-time

Salary: $20.00-$25.00 per hour

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay
• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)

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