Information Technology - Solutions Support Analyst, Applications Management Job at Aritzia
THE TEAM
The mission of the IT Solution Delivery Department is to provide technology solutions that unlock business value while delivering excellent end-user experiences.
THE OPPORTUNITY
Aritzia is growing, and our Solution Delivery team is growing with it. This is a unique opportunity to be part of the team responsible for supporting and monitoring critical data and transactions within the Business Applications Management area. As the Solution Support Analyst, you will provide support to day-to-day activities, perform system checks, tactical resolution of system errors and master data management. You may also be asked to support with testing, supporting and working with the Business Systems Analysts on a variety of technology initiatives. And, with the skills you gain in this role, the opportunities are endless – from a rewarding career in IT Solution Delivery to continued growth and development with Aritzia.
THE ROLE
As the Solution Support Analyst, Business Applications you will:
- Support with the release of solutions to ensure a smooth and efficient rollout following best practices.
- Monitor critical transactions to ensure the solution is operating effectively.
- Participate in the development & management of informational materials for Applications Management and Service Desk partners to ensure the continuity of understanding for adapting systems.
- Participate in the course of action for resolving all technical support tickets escalated from the Service Desk.
- Support the continuous improvement and optimization of existing systems
- Gather problem reports to identify and solve recurring system issues.
- Support with the implementation of structured testing to ensure functionality and to identify and address deficiencies.
THE QUALIFICATIONS
The Solution Support Analyst, Business Applications has:
- Proven skills, education, and/or applicable certifications in:
- Extensive excel skills and knowledge of other MS Office applications used for data cleansing and load programs
- Experience developing documentation (Standard Operating Procedures)
- Experience working with packaged software with the proven track record of learning functionality and troubleshooting issues
- Experience working with ERP, Warehouse Management Systems, eCommerce Platforms or Product Lifecycle Management Systems would be valuable
- A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
THE PERKS
Some of the industry-leading benefits you will receive working at Aritzia:
- A-OK Commissary & Café - Our in-office, world-class bistro and café
- The SET - Our in-house gym, with state-of-the art equipment and custom classes
- Product Discount - Our famous product discount, online and in store
- Amenities - Facilities include private parent's room, bike storage rooms, and shower facilities with complimentary conveniences
- Dog Friendly Office - Bring your best friend to work
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected
characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.
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